Training Senior Associate

NTT DATA, Inc.; Chennai District; On-site; INR 350,000 - 650,000; Full time

Job summary

A global technology service provider is looking for a skilled trainer to deliver Language, Voice, and Accent training. The ideal candidate will have excellent communication and facilitation skills, along with the ability to coach new hires effectively. Responsibilities include conducting monthly training sessions, supporting daily operations through audits, and tracking training effectiveness. Strong proficiency in MS Excel and content development experience are preferred. This is an excellent opportunity to impact new team members in Chennai.

Qualifications

• Strong background in Voice and Accent training is essential.
• Proven experience in coaching and providing feedback.
• Ability to develop training content effectively.

Responsibilities

• Deliver monthly Language, Voice and Accent classroom training.
• Support business through daily audits and floor activity.
• Report and track training effectiveness.
• Interview new hires.
• Maintain regular touchpoints with floor teams and trainees to map improvement.

Skills

Voice and Accent Training Delivery

Excellent communication skills

Excellent facilitation/training skills

Coaching and feedback

Proficient in MS Excel

Content development

Instructional design skills

Instructional design

Tools

MS Excel

Job description

Required Skills

• Voice and Accent Training Delivery
• Excellent communication skills
• Excellent facilitation/training skills
• Coaching and feedback
• Proficient in MS Excel
• Content development
• Instructional design skills (a good-to-have skill)

Responsibilities

• Deliver monthly Language, Voice and Accent classroom training.
• Support business through daily audits and floor activity by working closely with the team and business requestors.
• Report and track training effectiveness and project effectiveness.
• Interview new hires.
• Maintain regular and continuous touch base with floor teams and trainees to map improvement.