Virtual Interviews For Process Trainer role | 40K | Noida

Ienergizer; Dadri; On-site; INR 406,000 - 487,000; Full time

Benefits offered by this job

Corporate work environment

Noida Sec 60 location

Salary 40K

Work From Office

Job summary

IEnergizer Noida is hiring a Process Trainer/Sr. Process Trainer to design and deliver training for new hires and existing staff. You will prepare materials, run assessments, and coordinate with SMEs and supervisors to identify training needs and improvements.

The candidate should have 1–4 years in process or product training in BPO; strong communication, presentation and facilitation skills; and proficiency in MS Office for reports. On-site role in Noida Sector 60 with corporate environment.

Qualifications

• 1–4 years of experience in Process Training or Product Training in BPO/Call Centre.
• Excellent communication, presentation and facilitation skills with the ability to engage diverse audiences.
• Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes.

Responsibilities

• Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools.
• Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior.
• Monitoring and evaluating the performance of new and existing employees.
• Pre and Post Shift Briefing and download of every recent update on floor.
• Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc.
• Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies.
• Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement
• Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients.
• Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates.

Skills

Communication skills

Presentation skills

Facilitation

Tools

MS Office

Job description

Urgent hiring for Process Trainer role at IEnergizer Noida!!!

Designation: Process Trainer/Sr. Process Trainer

Roles and Responsibilities:

1. Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools.
2. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior.
3. Monitoring and evaluating the performance of new and existing employees.
4. Pre and Post Shift Briefing and download of every recent update on floor.
5. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc.
6. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies.
7. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement
8. Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients.
9. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates.

Desired Candidate Profile:

• 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry.
• Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences.
• Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes.

Perks & Benefits:

• Corporate work environment
• Job Location - Noida Sec 60.
• Salary 40K
• Work From Office