Walk In Drive on 20 Aug @Noida | Process Trainer

TELUS Digital; Dadri; On-site; INR 630,000 - 770,000; Full time

Benefits offered by this job

Annual Bonus

Medicare

Free pickup/drop

Job summary

TELUS Digital in India is seeking a Process Trainer to design, deliver, and evaluate training programs. The role requires collaboration with managers to assess needs, identify gaps, and align content with organizational goals.

You will conduct both in-person and virtual sessions, and contribute to continuous improvement through data-driven ROI analysis. Ideal candidates hold a graduate or postgraduate degree, with 2+ years in international voice process training, and certifications in training

Qualifications

• Graduate or higher degree required.
• 2+ years experience as Process Trainer in International Voice process.
• Certifications in training and development.
• Willing to work night shifts with rotational week offs.

Responsibilities

• Help design and develop training materials and instructional guides.
• Utilize various instructional techniques such as role-playing, simulations, and team exercises.
• Conduct training needs assessments by collaborating with managers and employees.
• Identify skill gaps and propose methods to address them.
• Deliver training programs aligned with company goals and objectives.
• Facilitate in-person and virtual training sessions and workshops.
• Monitor and evaluate training effectiveness, ROI, and report findings.
• Collect and analyze data to assess training impact on performance.
• Work with subject matter experts to ensure content accuracy.
• Foster a culture of continuous learning and development.
• Utilize LMS to organize, track, and report training initiatives.

Skills

Training design

LMS proficiency

Stakeholder collaboration

Communication skills

Instructional techniques

Education

Graduate

Postgraduate

Job description

Role & Responsibilities

• Help design and develop relevant and engaging training materials, and instructional guides.
• Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises.
• Conduct training needs assessments by collaborating with managers and employees.
• Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps.
• Deliver training programs, ensuring they are aligned with company goals and objectives.
• Facilitate in-person and virtual training sessions and workshops.
• Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them.
• Collect and analyze data to assess the impact of training programs on team members' performance.
• Communication and Collaboration:
• Work closely with subject matter experts to ensure content accuracy and relevance.
• Foster a culture of continuous learning and development within the organization.
• Utilize learning management systems (LMS) to organize, track and report training initiatives and course completions
• Stay updated with the latest instructional technologies and tools

Preferred Candidate Profile

• Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible)
• 2+ years of experience as Process Trainer from International Voice process
• Certifications in training and development
• Should be comfortable in night shifts and rotational week offs.

Perks and Benefits

• Salary Range- Upto 7.0 LPA
• Annual Bonus
• Medicare Facility(free online consultation with Doc)
• Free pick up and drop facility will be provided within 35 Kms range