Urgently Hiring For Executive - IT at our Project Site Office

Rithwik Projects Private Limited; Roing; On-site; INR 300,000 - 600,000; Full time

Job summary

Rithwik Projects Private Limited is seeking an IT Support professional to provide first-level technical support for hardware, software, and IT-related issues at project sites. You will troubleshoot desktops, laptops, printers, scanners, and other peripherals to minimize disruption to operations.

You will install and configure operating systems and applications, manage network connectivity (LAN and Wi‑Fi), maintain IT asset records, handle email and user accounts, support data backup and

Responsibilities

• Provide first-level technical support to project employees for hardware, software, and IT-related issues.
• Troubleshoot computer, laptop, printer, scanner, and other peripheral-related problems.
• Resolve IT issues promptly to minimize disruption to project operations.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Install and update authorized operating systems, software, and applications.
• Maintain records of software licenses, warranties, repairs, and IT equipment.
• Maintain LAN, Wi-Fi, internet connectivity, and network devices at the project site.
• Coordinate with internet service providers and network vendors for connectivity-related issues.
• Monitor network performance and ensure reliable connectivity across site offices, project camps, and other designated locations.
• Maintain an updated inventory of IT assets, including computers, laptops, printers, switches, routers, and accessories.
• Issue IT assets to employees against proper acknowledgement and maintain asset handover records.
• Coordinate the collection of IT assets from employees upon transfer, resignation, or separation.
• Track asset repairs, replacements, and movement between locations.
• Coordinate the creation, configuration, and deactivation of official email IDs and user accounts.
• Assist employees with email configuration, password resets, and access-related issues as per company policy.
• Ensure timely IT arrangements for new joiners and coordinate asset recovery during employee separation.
• Ensure antivirus installation, security updates, and compliance with company IT policies.
• Support data backup activities and assist in data recovery when required.
• Protect confidential company information and prevent unauthorized access to systems and data.
• Report suspected cyber incidents, malware infections, and security breaches to the IT department.
• Provide basic technical support for CCTV systems, video conferencing equipment, and IP phones, wherever applicable.
• Coordinate with vendors for installation, maintenance, and repair of communication and surveillance systems.
• Coordinate with the Corporate / Head Office IT team for system approvals, technical support, software requirements, and infrastructure upgrades.
• Follow up on IT-related service requests, purchase approvals, and vendor support.
• Ensure implementation of company IT policies and procedures at the project site.
• Coordinate with IT vendors for equipment servicing, repairs, and annual maintenance contracts (AMC).
• Maintain records of service reports, repair bills, warranties, and vendor visits.
• Verify the completion of assigned IT services before forwarding bills for processing.
• Maintain IT asset registers, user allocation records, complaint registers, and maintenance logs.
• Prepare periodic IT status reports covering asset utilization, pending complaints, network issues, and repair requirements.
• Submit IT requirements and expenditure details to the reporting manager for review and approval.
• Support IT infrastructure setup for project offices, site offices, construction camps, and temporary office facilities.
• Assist in installation of network points, internet connections, printers, and other IT equipment for new workstations.
• Ensure IT readiness for new employees, project meetings, and official activities.

Job description

Role & responsibilities

1. IT Support and Troubleshooting

• Provide first-level technical support to project employees for hardware, software, and IT-related issues.
• Troubleshoot computer, laptop, printer, scanner, and other peripheral-related problems.
• Resolve IT issues promptly to minimize disruption to project operations.

2. Hardware and Software Management

• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Install and update authorized operating systems, software, and applications.
• Maintain records of software licenses, warranties, repairs, and IT equipment.

3. Network and Internet Management

• Maintain LAN, Wi-Fi, internet connectivity, and network devices at the project site.
• Coordinate with internet service providers and network vendors for connectivity-related issues.
• Monitor network performance and ensure reliable connectivity across site offices, project camps, and other designated locations.

4. IT Asset Management

• Maintain an updated inventory of IT assets, including computers, laptops, printers, switches, routers, and accessories.
• Issue IT assets to employees against proper acknowledgement and maintain asset handover records.
• Coordinate the collection of IT assets from employees upon transfer, resignation, or separation.
• Track asset repairs, replacements, and movement between locations.

5. Email and User Account Management

• Coordinate the creation, configuration, and deactivation of official email IDs and user accounts.
• Assist employees with email configuration, password resets, and access-related issues as per company policy.
• Ensure timely IT arrangements for new joiners and coordinate asset recovery during employee separation.

6. IT Security and Data Backup

• Ensure antivirus installation, security updates, and compliance with company IT policies.
• Support data backup activities and assist in data recovery when required.
• Protect confidential company information and prevent unauthorized access to systems and data.
• Report suspected cyber incidents, malware infections, and security breaches to the IT department.

7. CCTV and Communication Systems

• Provide basic technical support for CCTV systems, video conferencing equipment, and IP phones, wherever applicable.
• Coordinate with vendors for installation, maintenance, and repair of communication and surveillance systems.

8. Coordination with Head Office

• Coordinate with the Corporate / Head Office IT team for system approvals, technical support, software requirements, and infrastructure upgrades.
• Follow up on IT-related service requests, purchase approvals, and vendor support.
• Ensure implementation of company IT policies and procedures at the project site.

9. Vendor and AMC Coordination

• Coordinate with IT vendors for equipment servicing, repairs, and annual maintenance contracts (AMC).
• Maintain records of service reports, repair bills, warranties, and vendor visits.
• Verify the completion of assigned IT services before forwarding bills for processing.

10. Documentation and Reporting

• Maintain IT asset registers, user allocation records, complaint registers, and maintenance logs.
• Prepare periodic IT status reports covering asset utilization, pending complaints, network issues, and repair requirements.
• Submit IT requirements and expenditure details to the reporting manager for review and approval.

11. Project Site IT Infrastructure

• Support IT infrastructure setup for project offices, site offices, construction camps, and temporary office facilities.
• Assist in installation of network points, internet connections, printers, and other IT equipment for new workstations.
• Ensure IT readiness for new employees, project meetings, and official activities.