Assistant Manager IT

VGN Projects Estates (VGN); Chennai District; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Cell phone reimbursement

Health insurance

Leave encashment

Life insurance

Provident Fund

Job summary

VGN Projects Estates (VGN) seeks an experienced Assistant Manager IT to manage the organization’s IT infrastructure, systems, and cyber security across the Corporate Office and project sites.

You will ensure IT availability, security, reliability and business continuity while coordinating with SAP/ERP teams, software vendors, and external consultants to implement IT solutions.

Qualifications

• Bachelor's degree in Computer Science / IT / Engineering or equivalent.
• MBA / PG qualification in IT Management will be an added advantage.
• Relevant certifications in IT infrastructure, networking, cybersecurity, cloud, or IT service management will be preferred.

Responsibilities

• Manage the organization's IT infrastructure across Corporate Office and project sites.
• Ensure IT availability, security, reliability, and business continuity.
• Coordinate with SAP/ERP teams, software vendors, and external IT consultants.
• Oversee desktop/laptop/server assets and IT hardware maintenance.
• Manage LAN/WAN, VPN, internet connectivity, and network equipment.
• Implement and monitor IT security policies, patches, and access controls.
• Coordinate server administration and backups; ensure DR/testing.
• Run IT helpdesk with SLAs and asset lifecycle management.
• Maintain IT asset registers including licenses and mobiles.
• Oversee email, collaboration tools, and productivity platforms.
• Manage software licenses, renewals, and compliance.
• Oversee vendor & AMC management and cost control.

Skills

IT Management

Network Administration

Cybersecurity

Vendor Management

Budget & Cost Control

Helpdesk Support

Email & Collaboration Tools

Education

B.E./B.Tech in CS/IT/Engineering

Tools

Windows Servers

Linux Servers

Firewalls & VPN

Backup & DR Solutions

Job description

We are looking for an experienced and hands-on Assistant Manager IT to manage the organization's overall IT infrastructure, systems, applications, network, cybersecurity, end-user support, and technology operations across the Corporate Office and Project Sites.

The role will be responsible for ensuring IT availability, security, reliability, business continuity, and effective technology support to all departments and project locations. The position will also coordinate with internal teams, SAP/ERP teams, software vendors, service providers, and external IT consultants for smooth operation and implementation of IT systems.

Key Responsibilities

1. IT Infrastructure Management

• Manage the overall IT infrastructure of the Corporate Office and project sites.
• Oversee desktops, laptops, servers, printers, scanners, storage, UPS, and other IT assets.
• Ensure proper installation, configuration, maintenance, and replacement of IT hardware.
• Monitor IT infrastructure performance and availability.
• Plan infrastructure requirements based on business and project requirements.
• Ensure proper backup and recovery arrangements for critical systems.

2. Network & Connectivity

• Manage LAN, WAN, Wi-Fi, VPN, internet connectivity, and network infrastructure.
• Monitor connectivity between Corporate Office and project sites.
• Coordinate with Internet Service Providers and network vendors for uninterrupted connectivity.
• Manage routers, switches, firewalls, access points, and other network equipment.
• Troubleshoot network and connectivity issues.
• Ensure appropriate network access controls and segregation.

3. IT Security & Cybersecurity

• Implement and monitor IT security policies and controls.
• Manage endpoint security, antivirus/EDR, firewall, email security, and access controls.
• Ensure timely security patches and software updates.
• Monitor unauthorized access, suspicious activities, malware, and security incidents.
• Conduct periodic review of user access and privileges.
• Implement appropriate password, access, backup, and data protection practices.
• Conduct employee awareness programs on cybersecurity, phishing, password security, and data protection.
• Coordinate with external cybersecurity consultants where required.

4. Server & System Administration

• Coordinate administration and maintenance of Windows/Linux servers and other enterprise systems.
• Monitor server performance, storage, availability, and system health.
• Ensure scheduled backups and periodic restoration testing.
• Coordinate with server, database, and application administrators.
• Maintain system documentation, configurations, licenses, and support details.
• Ensure appropriate disaster recovery and business continuity arrangements.

5. IT Helpdesk & User Support

• Ensure timely IT support to employees at Corporate Office and project sites.
• Manage IT helpdesk and ticket-resolution process.
• Establish service-level standards for IT support.
• Monitor recurring IT issues and implement permanent solutions.
• Support onboarding and exit processes relating to IT assets, email accounts, system access, and user credentials.
• Ensure proper allocation and recovery of IT assets.

6. IT Asset Management

• Maintain an updated IT asset register covering:
• Desktops
• Laptops
• Servers
• Printers
• Network equipment
• UPS
• Software licenses
• Mobile devices and other IT equipment
• Track asset allocation, movement, repairs, warranty, AMC, and replacement.
• Establish proper asset handover and return procedures.
• Conduct periodic physical verification of IT assets.

7. Email & Collaboration Systems

• Manage corporate email systems and user accounts.
• Coordinate with email/service providers for technical issues.
• Manage user creation, deletion, access, groups, and permissions.
• Monitor email security, storage, spam, phishing, and availability.
• Support collaboration tools, video conferencing, cloud applications, and productivity platforms.

8. Software & License Management

• Maintain an inventory of software applications and licenses.
• Ensure compliance with software licensing requirements.
• Coordinate renewal of software subscriptions and licenses.
• Evaluate software requirements and recommend cost-effective solutions.
• Prevent unauthorized software installation and usage.

9. Vendor & AMC Management

• Manage IT vendors, service providers, consultants, and AMC partners.
• Obtain and evaluate quotations for IT hardware, software, infrastructure, and services.
• Monitor vendor performance and SLA compliance.
• Negotiate commercial terms and renewal contracts.
• Ensure timely preventive maintenance and service support.
• Maintain vendor database, contracts, AMC details, warranties, and escalation contacts.

10. IT Budget & Cost Control

• Prepare the annual IT budget covering hardware, software, licenses, AMC, connectivity, cloud services, cybersecurity, and IT projects.
• Monitor IT expenditure against approved budgets.
• Identify opportunities for cost optimization without compromising service quality.
• Evaluate CAPEX and OPEX requirements.
• Provide management with cost-benefit analysis for major IT investments.

11. IT Policies & Compliance

• Develop and implement IT policies, SOPs, and procedures.
• Establish policies relating to:
• IT security
• Password management
• Internet usage
• Email usage
• Asset management
• Data backup
• Access control
• Software installation
• Remote access
• IT incident management
• Ensure compliance with applicable statutory, contractual, and organizational requirements.
• Maintain IT audit documentation and support internal/external audits.

Qualification

• Bachelor's degree in Computer Science / Information Technology / Computer Applications / Engineering or equivalent.
• MBA / PG qualification in IT Management will be an added advantage.
• Relevant certifications in IT infrastructure, networking, cybersecurity, cloud, or IT service management will be preferred.

Preferred Candidate Profile

• 8 to 12 years of progressive IT experience, with at least 35 years in a managerial / team-lead role.
• Experience managing IT infrastructure across multiple offices / project sites.
• Candidates from Real Estate, Construction, Infrastructure, Engineering, or similar multi-location organizations will be preferred.
• Strong experience in network, infrastructure, cybersecurity, IT support, and vendor management.
• Experience coordinating with SAP/ERP teams and external technology partners.
• Should have experience in managing IT projects from requirement gathering through implementation and stabilization.
• Should be capable of independently handling IT operations and resolving critical issues.
• Strong leadership, communication, analytical, problem-solving, and stakeholder-management skills.
• Willingness to travel to project sites whenever required.

Job Types:

Full-time, Permanent/On site

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund