It Manager

Saraswati Dental College; Lucknow; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Saraswati Dental College in Lucknow, India, is seeking an experienced IT Infrastructure Manager to oversee the hospital's IT backbone including servers, networks, and end-user devices. You will ensure reliable LAN/WAN connectivity, manage vendor relationships, and support HIS/HMS, EMR/EHR, and related applications across departments.

The role emphasizes data security, backup and recovery, business continuity, IT service desk leadership, and guiding digital transformation initiatives to improve

Responsibilities

• Manage and maintain servers, computers, laptops, printers, scanners, network equipment, Wi-Fi, and other IT assets.
• Ensure smooth functioning of LAN, WAN, internet, VPN, and hospital communication systems.
• Monitor IT infrastructure performance and resolve technical issues promptly.
• Manage and support Hospital Information System (HIS/HMS), EMR/EHR and other hospital applications.
• Coordinate with vendors for implementation, customization, troubleshooting, and upgrades.
• Ensure availability of systems used by OPD, IPD, Emergency, OT, ICU, Pharmacy, Laboratory, Radiology, Billing, MRD, HR, and other departments.
• Supervise day-to-day IT support for hospital staff.
• Establish an effective IT helpdesk/ticketing mechanism.
• Ensure timely resolution of hardware, software, network, and application-related complaints.
• Implement appropriate measures for protection of hospital data and confidential patient information.
• Manage user access, passwords, permissions, antivirus, firewall, endpoint security, and security monitoring.
• Conduct regular data backup and recovery checks.
• Ensure compliance with applicable data protection, cybersecurity, and hospital IT requirements.
• Monitor hospital servers, databases, storage systems, and backups.
• Ensure regular backup of critical hospital data.
• Develop and maintain disaster recovery and business continuity procedures.
• Maintain an updated inventory of IT hardware, software, licenses, and other technology assets.
• Plan procurement, replacement, upgrades, and AMC/CMC requirements.
• Control IT asset allocation and utilization.
• Coordinate with HIS/HMS, hardware, networking, internet, CCTV, biometric, and other IT vendors.
• Monitor vendor performance and service-level agreements.
• Evaluate quotations and provide technical recommendations for IT procurement.
• Supervise hospital CCTV, biometric attendance, access-control, display systems, digital signage, and other technology-enabled systems.
• Coordinate with concerned departments for system integration and maintenance.
• Identify opportunities to improve hospital processes through technology.
• Lead implementation of new IT systems and digital initiatives.
• Support automation of administrative and clinical processes.
• Lead and supervise IT executives, engineers, technicians, and support staff.
• Allocate responsibilities and monitor team performance.
• Conduct training and awareness sessions for hospital employees on IT systems and cybersecurity.
• Ensure critical IT systems remain available 247, particularly for Emergency, ICU, OT, Laboratory, Radiology, Pharmacy, and Billing.
• Develop preventive maintenance and downtime management procedures.
• Maintain appropriate backup and recovery arrangements.
• Prepare periodic IT performance and incident reports for management.
• Maintain IT policies, SOPs, documentation, and system records.
• Support internal and external audits related to IT infrastructure, information security, and hospital systems.

Job description

Key Responsibilities

IT Infrastructure Management

• Manage and maintain servers, computers, laptops, printers, scanners, network equipment, Wi-Fi, and other IT assets.
• Ensure smooth functioning of LAN, WAN, internet, VPN, and hospital communication systems.
• Monitor IT infrastructure performance and resolve technical issues promptly.

Hospital Information Systems

• Manage and support Hospital Information System (HIS/HMS), EMR/EHR and other hospital applications.
• Coordinate with vendors for implementation, customization, troubleshooting, and upgrades.
• Ensure availability of systems used by OPD, IPD, Emergency, OT, ICU, Pharmacy, Laboratory, Radiology, Billing, MRD, HR, and other departments.

IT Support & Helpdesk

• Supervise day-to-day IT support for hospital staff.
• Establish an effective IT helpdesk/ticketing mechanism.
• Ensure timely resolution of hardware, software, network, and application-related complaints.

Data Security & Cybersecurity

• Implement appropriate measures for protection of hospital data and confidential patient information.
• Manage user access, passwords, permissions, antivirus, firewall, endpoint security, and security monitoring.
• Conduct regular data backup and recovery checks.
• Ensure compliance with applicable data protection, cybersecurity, and hospital IT requirements.

Server & Database Management

• Monitor hospital servers, databases, storage systems, and backups.
• Ensure regular backup of critical hospital data.
• Develop and maintain disaster recovery and business continuity procedures.

IT Asset Management

• Maintain an updated inventory of IT hardware, software, licenses, and other technology assets.
• Plan procurement, replacement, upgrades, and AMC/CMC requirements.
• Control IT asset allocation and utilization.

Vendor Management

• Coordinate with HIS/HMS, hardware, networking, internet, CCTV, biometric, and other IT vendors.
• Monitor vendor performance and service-level agreements.
• Evaluate quotations and provide technical recommendations for IT procurement.

CCTV, Biometric & Digital Systems

• Supervise hospital CCTV, biometric attendance, access-control, display systems, digital signage, and other technology-enabled systems.
• Coordinate with concerned departments for system integration and maintenance.

IT Projects & Digital Transformation

• Identify opportunities to improve hospital processes through technology.
• Lead implementation of new IT systems and digital initiatives.
• Support automation of administrative and clinical processes.

Team Management

• Lead and supervise IT executives, engineers, technicians, and support staff.
• Allocate responsibilities and monitor team performance.
• Conduct training and awareness sessions for hospital employees on IT systems and cybersecurity.

Business Continuity

• Ensure critical IT systems remain available 247, particularly for Emergency, ICU, OT, Laboratory, Radiology, Pharmacy, and Billing.
• Develop preventive maintenance and downtime management procedures.
• Maintain appropriate backup and recovery arrangements.

Reporting & Compliance

• Prepare periodic IT performance and incident reports for management.
• Maintain IT policies, SOPs, documentation, and system records.
• Support internal and external audits related to IT infrastructure, information security, and hospital systems.