System Administrator

Kangaroo Care Hospital; Bengaluru; On-site; INR 650,000 - 950,000; Full time

Job summary

Kangaroo Care Hospital in Bengaluru seeks an IT professional to manage the Hospital Information System (HIS) and Electronic Health Record (EHR) platform, ensuring seamless operations across clinical and administrative workflows.

You will implement new modules, coordinate downtime, and provide end-user training. This role requires collaboration with doctors, nurses, and staff to translate clinical workflows into robust system configurations and support ongoing IT services.

Responsibilities

• Act as the point of contact between HIS team and hospital staff.
• Manage day-to-day operations of the HIS and EHR platform.
• Support implementation of new HIS modules: OPD, IPD, Pharmacy, Billing, and Lab integration.
• Ensure interoperability between clinical departments and third-party lab systems.
• Coordinate planned system downtime and maintain business continuity for critical operations.
• Collaborate with doctors, nurses, pharmacists, and admin staff to translate workflows into configurations.
• Provide training and ongoing support to clinical and administrative end-users on hospital systems.
• Maintain IT Department Stock Register, asset tagging, allocation, movement and disposal records across all units.
• Track devices needing upgrades or replacement and plan refresh cycles.
• Manage IT Consumables Register (cartridges, peripherals, etc.).
• Install, configure, and maintain OS and required software across hospital endpoints.
• Perform regular software updates, license renewals, and version upgrades, maintaining registers.
• Ensure timely backup of critical data; implement and test disaster recovery protocols.
• Troubleshoot software-related issues and provide application-level support to end users.
• Periodically clean temporary files and remove redundant data to maintain performance.
• Ensure continuous internet connectivity and intranet across hospital premises; monitor usage and logs.
• Maintain and inspect network cabling; perform cabling and crimping as required.
• Set up, configure, and maintain firewall and related security registers for data protection.
• Update, monitor, and manage antivirus solutions; resolve security incidents.
• Implement and maintain RBAC across hospital systems to safeguard data.
• Conduct audits of user access logs and system activity.
• Ensure compliance with IT Act 2000, DISHA guidelines, and healthcare standards.
• Support NABH/JCI accreditation requirements related to IT infrastructure and audits.
• Assist in drafting and updating IT policies and SOPs.
• Oversee routine maintenance of desktops, laptops, servers, and peripherals; maintain registers.
• Manage printer maintenance, cartridge refills, and equipment replacements.
• Set up and maintain projectors, video conferencing systems, and AV equipment.
• Install, calibrate, and maintain biometric devices across hospital facilities.
• Provide timely IT support to hospital staff for hardware, software, and network issues.
• Prepare and track IT tickets, manage escalation matrices, and ensure resolution within defined timelines.
• Support IT requirements for new projects, expansions, and infrastructure upgrades.
• Liaise with EHR/HIS vendors for issue resolution, SLA adherence, and product roadmap discussions.
• Manage Annual Maintenance Contracts (AMC) and service agreements with IT and medical equipment vendors.
• Coordinate with internal IT teams for integrated support delivery.
• Prepare and maintain IT SOPs, user manuals, system documentation, and audit-ready registers.
• Submit regular reports on IT operations, incidents, and system performance to management.
• Participate in hospital IT steering committee meetings and present system performance metrics.
• Coordinate with department heads to identify IT requirements and support digital initiatives.
• Visit Kangaroo Care Centres as per regular timetable for IT support and assessments.
• Provide on-call or shift-based IT support as required; perform any other IT-related duties assigned by management.

Job description

Hospital Information System & Clinical IT

• Point of contact along with the team members between HIS & Hospital staff.
• Manage day-to-day operations of the Hospital Information System (HIS) and Electronic Health Record (EHR) platform.
• Point of contact along with the team members between HIS & Hospital staff
• Support implementation of new HIS modules including OPD, IPD, and Pharmacy, Billing, and Laboratory integration.
• Ensure seamless interoperability between clinical departments and third-party diagnostic/lab systems.
• Coordinate planned system downtime procedures and maintain business continuity for critical clinical operations.
• Work closely with doctors, nurses, pharmacists, and administrative staff to understand workflow requirements and translate them into system configurations.
• Provide training and ongoing support to clinical and administrative end-users on hospital systems.

2. Asset & Inventory Management

• Maintain the IT Department Stock Register and ensure accurate asset tagging, allocation, movement, and disposal records across all units.
• Maintain a register of devices requiring upgrades or replacement and proactively plan refresh cycles.
• Track and maintain the IT Consumables Register (cartridges, peripherals, accessories, etc.).

3. System & Software Management

• Install, configure, and maintain operating systems and required software across all hospital endpoints.
• Perform regular software updates, license renewals, and version upgrades, maintaining appropriate registers.
• Ensure timely backup of critical clinical and operational data; implement and test disaster recovery (DR) protocols.
• Troubleshoot software-related issues and provide application-level support to end users.
• Periodically clean temporary files and remove redundant data to maintain optimal system performance.

4. Network & Internet Maintenance

• Ensure continuous and reliable functioning of internet and intranet connections across hospital premises.
• Monitor internet usage, bandwidth utilization, and access logs on a routine basis.
• Maintain and inspect network cabling infrastructure; perform cabling and crimping as required.
• Set up, configure, and maintain firewall and related security registers to ensure secure browsing and data protection.

5. Security, Data Privacy & Compliance

• Update, monitor, and manage antivirus solutions; resolve security incidents related to malware, phishing, and cyber threats.
• Implement and maintain Role-Based Access Control (RBAC) across all hospital systems to safeguard patient and operational data.
• Conduct periodic audits of user access logs, system activity, and data integrity.
• Ensure compliance with applicable data protection and privacy regulations (IT Act 2000, DISHA guidelines, and relevant healthcare standards).
• Support NABH / JCI accreditation requirements pertaining to IT infrastructure, documentation, and audit readiness.
• Assist in drafting, reviewing, and updating IT policies and Standard Operating Procedures (SOPs).

6. Hardware & Peripheral Support

• To oversee routine maintenance of desktops, laptops, servers, and peripherals; maintain comprehensive registers for all devices.
• Manage printer maintenance, cartridge refills, and equipment replacements.
• To oversee Set up and maintain projectors, video conferencing systems, and AV equipment for clinical and administrative use.
• Install, calibrate, and maintain biometric devices across hospital facilities.

7. User Support & Helpdesk Operations

• Provide timely and effective IT support to hospital staff across all departments for hardware, software, and network issues.
• Prepare and track IT tickets, manage escalation matrices, and ensure resolution within defined timelines.
• Support IT requirements for new projects, expansions, and infrastructure upgrades.

8. Vendor & Contract Management

• Liaise with EHR/HIS vendors for issue resolution, SLA adherence, and product roadmap discussions.
• Manage Annual Maintenance Contracts (AMC) and service agreements with IT and medical equipment vendors.
• Coordinate with internal IT teams (networking, helpdesk, and infrastructure) for integrated support delivery.

9. Documentation, Reporting & Coordination

• Prepare and maintain IT SOPs, user manuals, system documentation, and audit-ready registers.
• Submit regular reports on IT operations, incidents, and system performance to management.
• Participate in hospital IT steering committee meetings and present system performance metrics.
• Coordinate with department heads to identify IT requirements, support digital initiatives, and drive continuous improvement.
• Visit other Kangaroo Care Centres as per regular time table & as directed by the Reporting Head or CEO for IT support and assessments.
• Provide on-call or shift-based IT support as required; perform any other IT-related duties assigned by management.