UK CUSTOMER SERVICE EXECUTIVE

Vrinda International; Mumbai; On-site; INR 420,000 - 600,000; Full time

Job summary

Vrinda International is seeking a dedicated UK Customer Service Executive to act as the primary contact for British clients, ensuring inquiries are resolved with empathy and efficiency.

The role emphasizes strong English communication, UK service standards, and professional call etiquette to maintain high client satisfaction and long-term relationships.

Qualifications

• Minimum 1 year of relevant customer service experience.
• Strong English communication for UK audience.
• Proficient in CRM systems and daily workflows.
• Experience with international voice processes, specifically UK.

Responsibilities

• Handle inbound and outbound calls for the UK market adhering to quality standards.
• Log interactions in CRM and track progress.
• Resolve complaints with de-escalation and positive outcomes.
• Monitor customer satisfaction across service engagements.
• Apply UK-specific call etiquette and cultural awareness.

Skills

Active listening

Verbal communication

Customer service

Problem solving

CRM proficiency

UK etiquette

Tools

CRM system

Job description

Job Description

UK Customer Service Executive

Summary

We are seeking a dedicated professional to join our team as a UK Customer Service Executive. In this pivotal role, you will serve as the primary point of contact for our British clientele, ensuring their inquiries are resolved with efficiency and empathy. This position is critical for maintaining high levels of client satisfaction and fostering long-term relationships. The ideal candidate will possess a strong command of the English language and a deep understanding of UK-specific service standards, delivering exceptional support through voice channels while upholding our organization's reputation for excellence.

Responsibilities

• Manage inbound and outbound calls for the UK market, ensuring all interactions adhere to strict quality and compliance standards.
• Actively listen to customer concerns to accurately identify issues and provide effective, timely solutions.
• Utilize Customer Relationship Management (CRM) tools to log interactions, track progress, and maintain accurate client records.
• Resolve customer complaints and escalations with a focus on de-escalation and achieving positive outcomes.
• Monitor and maintain high levels of customer satisfaction throughout all service engagements.
• Apply professional call etiquette and cultural awareness specific to the UK region to ensure smooth communication.
• Demonstrate strong problem-solving abilities to navigate complex scenarios and deliver consistent service quality.
• Adhere to all established protocols regarding call handling procedures and performance metrics.

Requirements

Requirements:

• Minimum of 1 year of relevant work experience in a customer service or support environment.
• Proven expertise in active listening and effective verbal communication.
• Strong proficiency in English communication skills, including clear pronunciation and grammar suitable for a UK audience.
• Demonstrated ability in handling complaints and managing difficult customer interactions professionally.
• Solid understanding of Customer Relationship Management (CRM) systems and their application in daily workflows.
• Experience with international voice processes, specifically targeting the UK region.
• Excellent problem-solving capabilities to address diverse customer needs.
• Familiarity with maintaining high-quality standards in call center operations.