Voice Customer Service Executive

Vrinda International; Mumbai; Presencial; INR 300.000 - 450.000; Jornada completa

Descripción de la vacante

Vrinda International is seeking a Voice Customer Service Executive in Mumbai to serve as the primary contact for clients, addressing inquiries and resolving issues to ensure customer satisfaction. The role emphasizes clear English communication, professional demeanor, and strong problem-solving skills.

The ideal candidate will handle inbound calls, maintain accurate client records using CRM tools, and demonstrate a proven ability to de-escalate challenging conversations while delivering

Formación

• Minimum 1 year of experience in a customer-facing role.
• Proficiency in basic computer operations and navigating software applications.
• Demonstrated ability to manage customer relationships professionally.
• Proven track record of handling difficult situations with tact and patience.
• Excellent command of English with superior verbal communication skills.
• Strong aptitude for customer service delivery and rapid query resolution.

Responsabilidades

• Manage inbound voice interactions to provide prompt and effective assistance to customers.
• Utilize customer relationship management tools to track interactions and update client records accurately.
• Navigate complex or challenging conversations with professionalism to de-escalate tensions and find satisfactory solutions.
• Deliver clear and articulate information in English to ensure customers fully understand the support provided.
• Diagnose and resolve customer queries efficiently, ensuring high standards of service quality are met.
• Employ active listening techniques to identify root causes of issues and apply appropriate problem-solving strategies.

Conocimientos

Customer service

English fluency

Communication

De-escalation

Active listening

Descripción del empleo

Job Description

Voice Customer Service Executive

Summary

We are seeking a dedicated Voice Customer Service Executive to serve as the primary point of contact for our clients, ensuring a seamless and positive interaction experience. In this pivotal role, the successful candidate will leverage strong communication abilities to address inquiries, resolve issues, and foster lasting customer relationships. This position is essential for maintaining our reputation for excellence in service delivery and plays a critical part in driving customer satisfaction and loyalty within the customer service sector.

Responsibilities

• Manage inbound voice interactions to provide prompt and effective assistance to customers.
• Utilize customer relationship management tools to track interactions and update client records accurately.
• Navigate complex or challenging conversations with professionalism to de-escalate tensions and find satisfactory solutions.
• Deliver clear and articulate information in English to ensure customers fully understand the support provided.
• Diagnose and resolve customer queries efficiently, ensuring high standards of service quality are met.
• Employ active listening techniques to identify root causes of issues and apply appropriate problem-solving strategies.

Requirements

Requirements:

• Minimum of 1 year of relevant work experience in a customer-facing role.
• Proficiency in basic computer operations and navigation of software applications.
• Demonstrated ability to manage customer relationships and maintain a professional demeanor.
• Proven track record of handling difficult situations and conflicts with tact and patience.
• Excellent command of the English language with superior verbal communication skills.
• Strong aptitude for customer service delivery and rapid query resolution.
• Exceptional listening capabilities paired with effective analytical and problem-solving skills.