Customer Service Executive

Corporate Stalwarts; Sahibzada Ajit Singh Nagar; On-site; INR 250,000 - 400,000; Full time

Job summary

Corporate Stalwarts in India is hiring a customer service executive to handle inbound and outbound calls, identify customer needs, resolve issues, and provide solutions. The role is a permanent full-time position based at our India office, Monday to Friday.

The ideal candidate will have at least 1 year of international voice process or customer service experience, English fluency, and the ability to work UK shift timings.

Qualifications

• Excellent communication skills (verbal, written, reading) and fluency in English.
• Minimum 1 year experience in international voice process or customer service.
• Knowledge of UK geographical areas is an advantage.
• Ability to multitask, prioritize, and manage time effectively.
• Strong phone and email etiquette with active listening.
• Willingness to work UK shift timings.

Responsibilities

• Answer phone calls in a professional manner and provide information about products and services as requested by the customer.
• Keep records of interaction and details of customer complaints, inquiries, and comments.
• Render Administrative support to other customer care team members when needed.
• Follow up with customers and their complaints, ensuring requests are attended accordingly.

Skills

Communication skills

English fluency

Voice process experience

UK shift timing

Time management

Job description

Job Description:

About the role

Handle inbound and outbound calls to customers and clients.Identify the needs of customers, resolve issues, and provide solutions.Overseeing the customer service process and resolving customer complaints wasbrought to your attention.

Responsibilities

• Answer phone calls in a professional manner andprovide information about products and services as requested by the customer.
• Keep records of interaction of customers,keeping records of details of customer complaints, inquiries, and comments.
• Render Administrative support to other customercare team members when the need arises, or as instructed.
• Follow up customers and their complaints,ensuring that customers requests are attended accordingly.

Location and commitments

• Permanent full-time role based at our Indiaoffice Monday – Friday (5 days a week).

Requirements

Candidate requirements

• Excellent communication skills (Verbal, writing& Reading), especially coupled with fluency in English language.
• Must have a minimum of 1 years of experience in internationalvoice process/Customer Service or Transport/Logistics.
• Knowledge about Geographical areas of the UKwill be an added advantage.
• Ability to multitask, prioritize, and managetime effectively.
• Strong phone contact handling skills and activelistening.
• Ability to listen and pay attention to details.
• Possess excellent telephone and email etiquette.
• Problem solving skills are needed to be able toquickly resolve customer complaints and other issues that may arise from time totime.
• Ability to effectively work with the team.
• Possess a fair knowledge of how to use thecomputer system and its basic applications.
• Willingness to work as per UK shift timings.

Key Point:

• Candidate with International voice experience (outbound/Inbound),Candidate who are working with any US rotational shift in voice process