Customer Service Executive (US Shift)

KGK Group; Mumbai; Vor Ort; INR 250.000 - 400.000; Vollzeit

Zusammenfassung

KGK Group in Mumbai is seeking a customer service professional to build and maintain strong client relationships through effective clienteling.

You will maintain ongoing communication with clients through the service cycle, understand their needs, and use extensive diamond and bespoke product knowledge to provide exceptional service. Responsibilities include following up with existing and new customers, organizing client data in CRM systems, and reporting activity to management.

Qualifikationen

• 2+ years of experience in customer service / support role.
• Strong interpersonal skills with the ability to understand client needs and adapt communication style accordingly.
• Strong verbal communication skills along with active listening.
• Familiarity with computers, especially CRM systems and Excel.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to adapt in a dynamic and growing business environment.
• Team player.
• British accent preferred.

Aufgaben

• Build and maintain strong client relationships through clienteling.
• Maintain continuous and effective communication with clients throughout the service cycle.
• Use extensive diamond and bespoke product knowledge to provide exceptional customer service.
• Oversee all facets of customer interactions and service processes.
• Identify and understand client needs to provide appropriate solutions.
• Make calls to existing and new customers to understand their requirements and offer support.
• Organize and maintain all customer information in CRM systems.
• Keep management informed by submitting activity and service reports such as daily call reports, weekly plans, and monthly updates.

Kenntnisse

Graduate/Undergrad

2+ years experience

Interpersonal skills

Verbal communication

Active listening

CRM systems

Excel

Time management

Team player

British accent

Ausbildung

Any Graduate/Under Graduate

Tools

CRM systems

Excel

Jobbeschreibung

• Ability to build and maintain strong client relationships through effective clienteling.
• Maintain continuous and effective communication with clients throughout the service cycle.
• Use extensive diamond and bespoke product knowledge to provide exceptional customer service.
• Oversee all facets of customer interactions and service processes.
• Identify and understand client needs to provide appropriate solutions.
• Make calls to existing and new customers to understand their requirements and offer support.
• Organize and maintain all customer information in CRM systems.
• Keep management informed by submitting activity and service reports such as daily call reports, weekly plans, and monthly updates.

Desired Skills:

• Any Graduate/Under Graduate.
• 2+ years of experience in customer service / support role.
• Strong interpersonal skills with the ability to understand client needs and adapt communication style accordingly.
• Strong verbal communication skills along with active listening.
• Familiarity with computers, especially CRM systems and Excel.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to adapt in a dynamic and growing business environment.
• Team player.
• British accent preferred.