Customer Service Executive

Corporate Stalwarts; India; On-site; INR 300,000 - 420,000; Full time

Job summary

Corporate Stalwarts seeks a Customer Care Associate in India to handle inbound and outbound calls, identify customer needs, and provide effective solutions. You will maintain records and follow up on enquiries to ensure timely resolutions.

The ideal candidate has 1+ year of experience in international voice processes, excellent English communication, and willingness to work UK shift timings in a team-oriented environment.

Qualifications

• Excellent communication skills (Verbal, writing, reading) with English fluency.
• Minimum 1 year of experience in international voice process/Customer Service or Transport/Logistics.
• Geographical knowledge of the UK is a plus.
• Ability to multitask, prioritize, and manage time effectively.
• Strong phone handling and active listening skills.
• Ability to listen attentively and pay attention to details.
• Excellent telephone and email etiquette.
• Problem solving to resolve customer issues quickly.
• Ability to work well in a team.
• Fair knowledge of using computer systems and basic applications.
• Willingness to work UK shift timings.

Responsibilities

• Handle inbound and outbound calls to customers and clients, identify needs, resolve issues, and provide solutions.
• Answer phone calls in a professional manner and provide information about products and services as requested by the customer.
• Keep records of customer interactions, including details of complaints, inquiries, and comments.
• Render administrative support to other customer care team members as needed.
• Follow up with customers and their complaints, ensuring requests are attended accordingly.

Skills

Excellent communication

English fluency

UK shift readiness

Multitasking

Active listening

Telephone etiquette

Problem solving

Team collaboration

Attention to detail

Computer basics

Time management

Job description

Handle inbound and outbound calls to customers and clients.Identify the needs of customers, resolve issues, and provide solutions.Overseeing the customer service process and resolving customer complaints wasbrought to your attention.

Responsibilities

• Answer phone calls in a professional manner andprovide information about products and services as requested by the customer.
• Keep records of interaction of customers,keeping records of details of customer complaints, inquiries, and comments.
• Render Administrative support to other customercare team members when the need arises, or as instructed.
• Follow up customers and their complaints,ensuring that customers' requests are attended accordingly.

Location and commitments

• Permanent full-time role based at our Indiaoffice Monday – Friday (5 days a week).

Requirements

Candidate requirements

• Excellent communication skills (Verbal, writing& Reading), especially coupled with fluency in English language.
• Must have a minimum of 1 years of experience in internationalvoice process/Customer Service or Transport/Logistics.
• Knowledge about Geographical areas of the UKwill be an added advantage.
• Ability to multitask, prioritize, and managetime effectively.
• Strong phone contact handling skills and activelistening.
• Ability to listen and pay attention to details.
• Possess excellent telephone and email etiquette.
• Problem solving skills are needed to be able toquickly resolve customer complaints and other issues that may arise from time totime.
• Ability to effectively work with the team.
• Possess a fair knowledge of how to use thecomputer system and its basic applications.
• Willingness to work as per UK shift timings.

Key Point:

• Candidate with International voice experience (outbound/Inbound),Candidate who are working with any US rotational shift in voice process