Customer Support

Zouma Creative Studio Private Limited; Mohali; On-site; INR 250,000 - 400,000; Full time

Job summary

Zouma Creative Studio Private Limited in Mohali, Punjab, invites applications for Customer Support Executives to handle UK international voice processes from our Mohali office. Freshers with strong communication skills are welcome, and you will engage with UK customers by phone, resolving queries with a customer-first approach.

You will work in UK shifts, maintain CRM records, follow scripts and quality standards, and strive to meet team and personal targets while delivering excellent service.

Qualifications

• 0–4 years of experience in customer support, BPO or international voice process.
• Freshers with excellent communication skills can apply.
• Strong verbal and written English communication.
• Comfortable with UK customers over the phone.
• Basic computer knowledge and familiarity with CRM/ticketing systems.
• Ability to work in UK shifts.
• Candidates should work from the Mohali office.

Responsibilities

• Handle inbound and/or outbound calls from UK customers.
• Understand customer queries and provide accurate resolutions.
• Maintain a professional and courteous approach during interactions.
• Resolve customer concerns while ensuring a positive experience.
• Follow scripts, quality standards, and compliance guidelines.
• Update customer information in the CRM/system.
• Escalate complex issues to the appropriate team.
• Coordinate with internal teams for timely resolutions.
• Meet individual and team performance targets.
• Maintain attendance, punctuality, and process adherence.

Skills

International Voice Process

Problem Solving

Customer Service

CRM/Computer Skills

Process Adherence

Job description

Fill in your details and attach your CV. We'll be in touch if your profile matches.

About the Role

We are looking for confident and customer-focused Customer Support Executives to join our UK International Voice Process. The ideal candidate should have strong communication skills, a customer-first approach, and the ability to effectively handle customer queries over the phone.

Freshers with strong communication skills are welcome to apply.

Key Responsibilities

Handle inbound and/or outbound calls from UK customers.

Understand customer queries and provide accurate and timely resolutions.

Maintain a professional and courteous approach during every customer interaction.

Resolve customer concerns while ensuring a positive customer experience.

Follow defined processes, scripts, quality standards, and compliance guidelines.

Accurately update customer information and interaction details in the CRM/system.

Escalate complex issues to the appropriate team when required.

Coordinate with internal teams to ensure timely resolution of customer queries.

Meet individual and team performance targets, including productivity and quality parameters.

Maintain high standards of attendance, punctuality, and process adherence.

Requirements

0–4 years of experience in customer support, BPO, call centre, or international voice process.

Freshers with excellent communication skills can also apply.

Strong verbal and written communication skills in English.

Comfortable communicating with UK customers over the phone.

Good listening and problem solving skills.

Customer-focused attitude with the ability to handle different types of customer interactions.

Basic computer knowledge and familiarity with CRM/ticketing systems.

Ability to work in UK shifts.

Candidates should be comfortable working from the Mohali office.

Key Skills

International Voice Process

Problem Solving

Customer Service

CRM/Computer Skills

Process Adherence

What We’re Looking For

We are looking for candidates who are confident, proactive, customer-oriented, and comfortable communicating with international customers. Candidates should be able to take ownership of customer queries and work effectively in a target-driven environment.

Job Location: Mohali, Punjab
Experience: 0–4 Years
Process: UK International Voice Process
Work Mode: Work from Office