Customer Service Specialist

SS&C Technologies; Mumbai; On-site; INR 420,000 - 540,000; Full time

Job summary

SS&C Technologies is seeking a client-focused contact centre professional in Mumbai to provide real-time support to UK-based clients. You will handle calls, chats and inquiries with accuracy, adhering to SLAs and regulatory guidelines.

The ideal candidate has 1–2 years in a contact centre, strong communication skills, and familiarity with MS Word and Excel. Fluent English (UK) to interact with UK colleagues and global clients is essential.

Qualifications

• Proven experience in a contact centre role, 1–2 years minimum.
• UK Mutual Funds Financial Services environment preferred.
• Proficient in English (UK) language, spoken and written.

Responsibilities

• Provide real-time assistance to clients via inbound/outbound calls and web chat.
• Handle enquiries, resolve issues and guide clients.
• Ensure SLA targets and quality standards are met.
• Communicate with UK colleagues and clients professionally.

Skills

English (UK) proficiency

Contact centre experience

Excellent communication

MS Word

MS Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Proficiency in the English (UK) language is essential, both spoken and written

language skills are required.

Provide real-time assistance to clients through inbound and outbound telephone

calls, web chat, answering questions, resolving issues, and offering guidance.

Processing transactions to agreed service levels, quality standards and where

relevant within agreed financial authority limits

Supporting clients with a number of platform specific support tools and processes

Adherence to schedules to ensure Service Level Agreements are achieved.

Ensure timely and accurate responses to client enquiries while maintaining a

professional and client-centric approach.

Proficiency in the English (UK) language is essential, both spoken and written

language skills are required to communicate with UK colleagues and UK and global

clients.

A flexible approach to completing variety of tasks to support TL / TM and other

teams for business needs.

To elevate issues or potential breaches to Line Manager.

Provide a quality service, aiming for 100% accuracy and timeliness of delivery.

To review processes and practices within your role to propose change and

improvement where individual and team performance are being affected.

Keeps own knowledge of processes, products and appropriate regulation up to date

Proven experience in a contact centre role, with a minimum of 1 - 2 years of

experience. Preferably in the UK Mutual Funds Financial Services environment.

Good keyboard skills and familiar with Microsoft word and excel

Ability to identify areas of risk or concern, either within team or in the business.

Exceptional communication and interpersonal skills.

Flexible and adaptable to change and challenges.

This role offers a unique opportunity to combine your financial expertise, client service

skills, and UK language proficiency to deliver outstanding value to our clients.