Hiring For customer support UK shift , salary up To 7.8 L/A

Ignites Human Capital; Bengaluru; On-site; INR 250,000 - 380,000; Full time

Job summary

Ignites Human Capital is seeking professionals for international voice support (UK) based in Bengaluru. The role involves providing accurate product/service information, resolving complaints promptly, and maintaining customer satisfaction across multiple channels.

The candidate should communicate effectively, handle several conversations simultaneously, and work well under pressure during peak periods and escalations.

Qualifications

• Experience in BPO/Call Centre handling international voice process (UK).
• Excellent communication skills with ability to handle multiple conversations simultaneously.
• Strong problem-solving skills with attention to detail and analytical thinking.
• Ability to work effectively under pressure during peak hours/escalated situations.

Responsibilities

• Provide accurate information to customers regarding products/services offered by the company.
• Resolve customer complaints/issues promptly and fairly while maintaining high levels of customer satisfaction.
• Escalate complex issues to senior team members when necessary while ensuring timely resolution.
• Maintain records of all interactions with customers using CRM software.
• Handle customer queries via phone calls, emails, or chats in a professional and courteous manner.

Skills

Communication skills

Problem solving

Attention to detail

Analytical thinking

Work under pressure

Job description

Roles and Responsibilities

• Provide accurate information to customers regarding products/services offered by the company.
  
• Resolve customer complaints/issues promptly and fairly while maintaining high levels of customer satisfaction.
  
• Escalate complex issues to senior team members when necessary while ensuring timely resolution.
  
• Maintain records of all interactions with customers using CRM software.
  
• Handle customer queries via phone calls, emails, or chats in a professional and courteous manner.
  

Desired Candidate Profile

• 1-8 years of experience in BPO/Call Centre environment handling international voice process (UK).
  
• Excellent communication skills with ability to handle multiple conversations simultaneously.
  
• Strong problem-solving skills with attention to detail and analytical thinking.
  
• Ability to work effectively under pressure during peak hours/escalated situations.