Transportation Representative, Transportation Representative

Alternance Amazon; Telangana; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon Inc. is seeking a Transportation Representative (L2) who serves as the main interface between Amazon and our delivery partners. You will troubleshoot issues, resolve concerns, and ensure timely, professional service to customers and partners.

The role requires strong communication, organization, and problem-solving skills. You will work in a fast-paced environment, maintaining performance metrics and contributing to process improvements as part of a collaborative team.

Qualifications

• Experience troubleshooting and documenting findings or handling customer problem resolution under pressure.
• Proactive, independent, able to meet deadlines and deliver on tasks.
• Proficient with Windows desktop environment and MS Office tools (Word, Excel, Outlook).
• Strong writing and editing skills with grammar and style.
• Ability to navigate the internet and websites effectively.
• Excellent communication, both written and verbal, with clear customer interaction.

Responsibilities

• Act as the primary interface between Amazon and delivery partners.
• Identify delivery partner concerns and troubleshoot issues.
• Provide prompt and efficient service to customers and delivery partners.
• Escalate and report sensitive cases using the escalation matrix.
• Demonstrate strong time-management and meet performance metrics.
• Suggest process improvements based on trends and data analysis.

Skills

Customer support

Problem solving

Time management

Communication

Documentation

Windows OS

Web navigation

Education

Graduation (any specialization)

Tools

Excel

SQL

Outlook

Job description

Transportation Representative, Transportation Representative

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Experience troubleshooting and documenting findings, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Can work proactively and independently, meet deadlines, and deliver on projects and tasks
• Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
• Experience in writing and editing with a strong command of grammar, punctuation and style
• Knowledge of working over internet and successfully navigating websites
• Knowledge of Microsoft Office including Outlook, Word, and Excel
• Qualitative Requirements
• Ø Graduation in any specialization from a recognized university.
• Ø Excellent communication skills (written and verbal).
• Ø Ability to communicate correctly and clearly with all customers
• Ø Good comprehension skills – ability to clearly understand and state the issues customers present

Preferred Qualifications

• Experience in logistics
• Knowledge of and proficiency in Excel and SQL

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.