Transportation Representative, Transportation Representative

Amazon Inc.; West Bengal; On-site; INR 300,000 - 420,000; Full time

Job summary

Amazon Inc. in India seeks a Transportation Representative to act as the primary interface between Amazon and delivery partners. You will identify DP concerns, troubleshoot issues, and suggest process improvements to improve service levels.

You will communicate clearly with customers and partners, manage sensitive cases, and strive to meet performance metrics. Collaboration with the team and independent work are required in this role in a fast-paced logistics environment.

Qualifications

• Graduation from a recognized university.
• Excellent written and verbal communication skills.
• Ability to communicate clearly with customers.
• Strong comprehension and issue understanding.
• Ability to concentrate and resolve issues without distraction.
• Team work and independent work capability.
• Proficient navigation of websites and email applications.

Responsibilities

• Communicate clearly and professionally at all times.
• Provide prompt service to Amazon customers and delivery partners.
• Manage sensitive cases by reporting to escalation matrix.
• Demonstrate time-management skills and meet targets.
• Maintain or exceed performance metrics.
• Identify trends and suggest process improvements.

Skills

Communication skills

Written communication

Verbal communication

Comprehension

Concentration

Teamwork

Typing skills

Web navigation

Email navigation

Education

Graduation in any specialization

Tools

Excel

SQL

Microsoft Outlook

Microsoft Word

Internet Explorer

Windows XP

Job description

Transportation Representative, Transportation Representative

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Key job responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Ø Graduation in any specialization from a recognized university.
• Ø Excellent communication skills (written and verbal).
• Ø Ability to communicate correctly and clearly with all customers
• Ø Good comprehension skills – ability to clearly understand and state the issues customers present
• Ø Ability to concentrate – follow customers issues without distraction to resolution
• Ø Work successfully in a team environment as well as independently
• Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Ø Excellent typing skills
• Ø Demonstrates an ability to successfully navigate websites
• Ø Demonstrates a proficient knowledge of email applications

Preferred Qualifications

• Knowledge of and proficiency in Excel and SQL
• Experience in logistics, or experience in an operational role

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.