Transportation Representative, Transportation Representative

Amazon; Indore District; On-site; INR 300,000 - 600,000; Full time

Job summary

ASSPL - Telangana is seeking an L2 associate who acts as the primary interface between Amazon and delivery partners. You will identify concerns, troubleshoot partner issues, and provide process improvement suggestions.

Strong communication, teamwork, and analytical skills are essential to success in this role. The position requires graduation in any field, excellent communication skills, and familiarity with basic software tools.

Qualifications

• Graduation in any specialization from a recognized university.
• Excellent communication skills (written and verbal).
• Ability to communicate clearly with all customers and understand issues.

Responsibilities

• Interface with delivery partners to identify concerns and troubleshoot issues.
• Provide prompt and efficient service to customers and delivery partners.
• Escalate and report sensitive cases through the escalation matrix.
• Suggest process improvements based on trends and data.
• Demonstrate time-management and maintain performance metrics.

Skills

Communication skills

Teamwork

Typing speed

Problem solving

Education

Graduation in any specialization

Tools

Excel

SQL

Job description

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Description

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary Of Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications

Preferred Qualifications

• Knowledge of and proficiency in Excel and SQL
• Experience in logistics, or experience in an operational role

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ASSPL - Telangana

Job ID: A10571477