Transportation Representative, ATS Relay Ops

Amazon Inc.; Telangana; On-site; INR 350,000 - 680,000; Full time

Job summary

Amazon Inc. in Telangana, India seeks a Transportation Representative to act as the primary interface with delivery partners and to troubleshoot issues while maintaining service levels.

You will analyze data, communicate clearly, and help drive process improvements in a fast-paced logistics environment. Ideal candidates have a bachelor's degree in a quantitative field, proficiency with Excel, and familiarity with SQL, with strong time-management and written/verbal communication skills to support

Qualifications

• Bachelor's degree or above in a quantitative/technical field such as computer science, engineering, statistics.
• Experience using the Microsoft Office Suite, in particular Excel.
• Excellent written and verbal communication skills.

Responsibilities

• Act as the primary interface between Amazon and delivery partners.
• Identify delivery partner concerns and troubleshoot issues and provide process improvement suggestions.
• Effectively communicate in a clear and professional manner at all times.
• Provide/ expedites prompt and efficient service to Amazon customers/ delivery partners.
• Demonstrate time-management and maintain or exceed targeted performance metrics.
• Research and query internal tools to resolve issues and drive customer experience.
• Analyze data to identify trends and make real-time decisions supporting logistics.

Skills

Communication

Time Management

Education

Bachelor's degree or above in a quantitative/technical field such as computer science, engineering, statistics

Tools

Excel

SQL

Job description

Transportation Representative, ATS Relay Ops

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

Effectively communicate in a clear and professional manner at all times

Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

Effectively manage sensitive cases by reporting up the escalation matrix

Demonstrate excellent time-management skills

Maintains or exceeds targeted performance metrics

Actively seek solutions through logical reasoning and identify trends to suggest process

Key job responsibilities

Key job responsibilities

A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form.

Basic Qualifications

• Basic qualifications
• Bachelor's degree or above in a quantitative/technical field such as computer science, engineering, statistics
• Experience using the Microsoft Office Suite, in particular Excel

Preferred Qualifications

• Preferred qualifications
• Experience with SQL
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.