Transportation Representative, Transportation Representative

Amazon.com; Karnataka; On-site; INR 300,000 - 520,000; Full time

Job summary

Amazon Inc. in Karnataka is seeking an L2 Transportation Representative to act as the primary interface between Amazon and delivery partners. You will identify partner concerns, troubleshoot issues, and suggest process improvements while maintaining professional communication and high performance metrics.

The role requires graduation in any field, excellent communication, and proficiency with common software tools. Teamwork and independent work are both valued."

Qualifications

• Graduation in any specialization from a recognized university.
• Excellent written and verbal communication skills.
• Ability to communicate clearly with all customers.
• Good comprehension to understand customer issues.
• Ability to concentrate and follow issues to resolution.
• Able to work in a team and independently.
• Familiarity with Windows XP, Outlook, Word, and IE.
• Excellent typing skills.
• Proficient in navigating websites.
• Proficient in email applications.

Responsibilities

• Act as primary interface between Amazon and delivery partners.
• Communicate professionally at all times.
• Provide prompt and efficient service to customers and delivery partners.
• Report escalated issues through the escalation matrix.
• Demonstrate good time management.
• Maintain or exceed targeted performance metrics.
• Identify trends and suggest process improvements.

Skills

Communication skills

Typing skills

Team work

Independent work

Customer communication

Education

Graduation in any field

Tools

Windows XP

Microsoft Outlook

Microsoft Word

Internet Explorer

Job description

Transportation Representative, Transportation Representative

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Ø Graduation in any specialization from a recognized university.
• Ø Excellent communication skills (written and verbal).
• Ø Ability to communicate correctly and clearly with all customers
• Ø Good comprehension skills – ability to clearly understand and state the issues customers present
• Ø Ability to concentrate – follow customers issues without distraction to resolution
• Ø Work successfully in a team environment as well as independently
• Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Ø Excellent typing skills
• Ø Demonstrates an ability to successfully navigate websites
• Ø Demonstrates a proficient knowledge of email applications

Preferred Qualifications

• *Logistics background and Experience in similar role
• * Proficient in Excel

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.