Transportation Representative , NOC - BR Inbound

Amazon Inc.; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon Dev Center India - Hyderabad - A85 seeks an L2 Associate to act as the primary interface between Amazon and vendor/seller POCs, addressing inbound inventory, shipment concerns, freight savings, and appointment queries while proposing process improvements.

Key responsibilities include clear, professional communication with customers and delivery partners, prompt service, escalation of sensitive cases, strong time management, and maintaining or improving performance metrics.

Qualifications

• Graduation in any specialization from a recognized university.
• Excellent communication skills (written and verbal) in language.
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills - ability to clearly understand and state the issues customers present
• Ability to concentrate - follow customers issues without distraction to resolution
• Work successfully in a team environment as well as independently
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications

Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Skills

Communication skills

Typing skills

Teamwork

Independent work

Problem solving

Customer service orientation

Education

Graduation in any specialization

Tools

Windows XP

Microsoft Outlook

Microsoft Word

Internet Explorer

Job description

Overview

The L2 associate acts as the primary interface between Amazon and vendor/seller POCs. L2 Associates are expected to honor the requests from vendors to inbound the inventory, shipment concerns, work on saving freight and address appointment related queries and provide process improvement suggestions.

Description

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and vendor/seller POCs. L2 Associates are expected to honor the requests from vendors to inbound the inventory, shipment concerns, work on saving freight and address appointment related queries and provide process improvement suggestions.

Key job responsibilities

Summary Of Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Qualitative Requirements
• Graduation in any specialization from a recognized university.
• Excellent communication skills (written and verbal) in language.
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills - ability to clearly understand and state the issues customers present
• Ability to concentrate - follow customers issues without distraction to resolution
• Work successfully in a team environment as well as independently
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications

Preferred Qualifications

• *Logistics background and Experience in similar role
• * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

Amazon Dev Center India - Hyderabad - A85

Job ID: A10582367