Transportation Representative, ATS Relay Ops

Amazon; Hyderabad; On-site; INR 350,000 - 600,000; Full time

Job summary

Amazon is seeking a Transportation Representative responsible for acting as the primary interface with delivery partners. The role involves resolving partner issues, driving customer experience, and requires strong communication skills and a graduation degree. The position fosters a collaborative workplace where innovative solutions are encouraged.

Qualifications

• Graduation in any specialization from a recognized university.
• Excellent communication skills in English (written and verbal).
• Ability to communicate clearly and manage issues to resolution.

Responsibilities

• Provide timely resolution to issues by researching and querying internal tools.
• Effectively communicate with customers and delivery partners.
• Manage sensitive cases and report escalation.

Skills

Communication Skills

Comprehension Skills

Teamwork

Proficient in Excel

Time Management

Education

Graduation in any specialization

Tools

Microsoft Outlook

Microsoft Word

Windows XP

Internet Explorer

Job description

Transportation Representative, ATS Relay Ops

Job Description for L2 associates

Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Key job responsibilities
A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form.

BASIC QUALIFICATIONS

Qualitative Requirements
Ø Graduation in any specialization from a recognized university.
Ø Excellent communication skills (written and verbal) in English language.
Ø Ability to communicate correctly and clearly with all customers
Ø Good comprehension skills – ability to clearly understand and state the issues customers present
Ø Ability to concentrate – follow customers issues without distraction to resolution
Ø Work successfully in a team environment as well as independently
Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Ø Excellent typing skills
Ø Demonstrates an ability to successfully navigate websites
Ø Demonstrates a proficient knowledge of email applications

PREFERRED QUALIFICATIONS

*Logistics background and Experience in similar role
* Proficient in Excel

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