Transportation Representative, Transportation Representative

Amazon; Ernakulam; On-site; INR 250,000 - 450,000; Full time

Job summary

ASSPL - Telangana is seeking an L2 Associate to interface with delivery partners and customers, troubleshoot issues, and drive process improvements. You will communicate professionally, manage sensitive cases, and strive to meet performance targets in a collaborative team setting.

Experience with MS Office, email tools, and a strong ability to navigate websites is required; Excel/SQL knowledge is preferred.

Qualifications

• Graduation in any specialization from a recognized university.
• Excellent written and verbal communication skills.
• Ability to communicate clearly with customers and partners.
• Strong comprehension and concentration to resolve issues.
• Team-oriented with the ability to work independently.
• Familiarity with Windows XP, Outlook, Word, and Internet Explorer.
• Excellent typing skills and email navigation.

Responsibilities

• Communicate professionally with delivery partners and customers.
• Provide prompt, efficient service to Amazon customers and DP partners.
• Manage sensitive cases by reporting to the escalation matrix.
• Demonstrate strong time-management skills.
• Maintain or exceed targeted performance metrics.
• Identify trends and suggest process improvements.

Skills

Graduation

Excellent communication

Clear communication

Comprehension

Concentration

Teamwork

Windows XP

Outlook

Word

Internet Explorer

Typing skills

Navigate websites

Email applications

Education

Bachelor's degree

Tools

Excel

SQL

Job description

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Description

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary Of Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications

Preferred Qualifications

• Knowledge of and proficiency in Excel and SQL
• Experience in logistics, or experience in an operational role

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ASSPL - Telangana

Job ID: A10571477