Transportation Representative, NOC Rail

Amazon Inc.; Telangana; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon Inc. is seeking an L2 Associate to act as the primary interface between Amazon and our delivery partners. You will identify delivery partner concerns, troubleshoot issues, and suggest process improvements.

In this role you will communicate clearly, provide prompt service, manage sensitive cases through the escalation matrix, and strive to meet performance targets. The position emphasizes time management and data-driven problem solving to enhance partner experience and operational

Qualifications

• Bachelor's degree, or experience translating customer needs into business requirements.
• Bachelor's degree in mathematics, engineering, statistics, computer science or a related field, or experience working for Amazon or any Amazon subsidiary or affiliate

Responsibilities

• Communicate clearly and professionally at all times.
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners.
• Effectively manage sensitive cases by reporting up the escalation matrix.
• Demonstrate excellent time-management skills and meet/ exceed performance metrics.
• Identify trends and suggest process improvements.

Education

Bachelor's degree, or experience translating customer needs into business requirements

Bachelor's degree in mathematics, engineering, statistics, computer science or a related field, or experience working for Amazon or any Amazon subsidiary or affiliate

Job description

Description
Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Bachelor's degree, or experience translating customer needs into business requirements

Preferred Qualifications

• Bachelor's degree in mathematics, engineering, statistics, computer science or a related field, or experience working for Amazon or any Amazon subsidiary or affiliate

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.