Transaction Processing- Assistant Operations Manager

Mphasis; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Mphasis in Pune, India is seeking an experienced Team Manager to lead a capable delivery team and act as the primary interface with internal and external customers. The role focuses on coaching, performance management, and ensuring long-term engagement with the company.

You will drive growth through mentoring, conduct regular appraisals, and manage daily client meetings while remaining flexible to learn new skills and adapt to Asset Transfer Services domain.

Qualifications

• 7 years of overall experience with at least 2 years in team management.
• Must hold a valid passport.
• Shift – Night (Flexible).
• Domain – Asset Transfer Services knowledge.

Responsibilities

• Manage team effectively and act as interface between the team and internal/external customers and/or company.
• Be directly responsible for fostering team development through timely feedback and counseling.
• Provide constructive feedback and ensure team performance.
• Conduct performance appraisals and monthly one-to-ones.
• Identify growth opportunities within the team and drive development.
• Responsible for the growth of the team members and manage daily client meetings.
• Stay flexible to learn new skills.

Skills

Excellent Communication Skills

Good at MS Office

Domain Knowledge – Capital Market

Analytical Skills

Good Presentation skills

Basic Lean and Six Sigma Knowledge

Education

Graduation

Job description

Job Summary

• Manage team effectively and become a successful interface between the team and internal/external customers and/or company
• Be directly responsible towards fostering the development of the team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling
• Provide constructive feedback from time to time and ensure performance of the team
• Conduct performance appraisals and monthly one to ones
• Ability to identify growth opportunities within the team
• Responsible for the growth of the team members
• Should manage daily client meetings
• Flexible to learn new skills

Process Requirement

• Valid Passport
• Graduation
• Flexibility in shifts
• 7 years overall exp and minimum 2 years of team managers exp(managing team managers)

Years of experience needed – 7 Years.

Skills/Domain required:

• Excellent Communication Skills
• Good at MS Office
• Domain Knowledge – Capital Market
• Analytical Skills
• Good Presentation skills
• Basic Lean and Six Sigma Knowledge would be added advantage

Process Requirement:

• Valid Passport
• Graduation
• Shift – Night (Flexible)
• Team Handling Experience – Minimum of 2 year
• Domain – Should have in-depth knowledge in Asset Transfer Services