Sr Transctn Procng Off

Mphasis; Mangaluru; On-site; INR 550,000 - 720,000; Full time

Job summary

Mphasis is seeking a Level 3 Senior Transaction Processing Executive/Officer to process Capital Market – Advisor Service – Cash Management documents for a Non-Voice BPS account handling a US client.

Role requires 2–3 years BPO/BPS experience, strong MS Office skills, 28 WPM typing speed with high accuracy, and excellent communication for client calls and training sessions. US shift hours and strict attendance apply.

Qualifications

• 12+3 degree education mandatory; BCom, BBA or BBM graduates preferred.
• Typing speed 28 WPM with >=95% accuracy.
• Excellent MS Office skills: Excel, PowerPoint, Excel Macros, Email drafting.

Responsibilities

• Process Cash Management transactions for Capital Market, receipts and disbursements.
• Verify and review cash management activities and provide updates to Advisors.
• Prepare reports and handle escalation and updates as required.
• Handle high value transactions with accuracy to avoid financial impact.

Education

B Com / BBA / BBM or equivalent

Job description

Who are we looking for?

L 3 level Senior Transaction Processing Executive/Officer – to process the Capital Market – Advisor Service – Cash Management documents for a Non-Voice BPS account (US Client).

• Excellent MS Office skills – MS Excel, Power Point, Excel Macros and E Mail Drafting
• Good Typing Speed of 28 WPM with >=95% accuracy
• Excellent Communication skills – to attend Client Calls, Onshore Training etc

Job Description

Who are we looking for?

L 3 level Senior Transaction Processing Executive/Officer – to process the Capital Market – Advisor Service – Cash Management documents for a Non-Voice BPS account (US Client).

Technical Skills

• Excellent MS Office skills – MS Excel, Power Point, Excel Macros and E Mail Drafting
• Good Typing Speed of 28 WPM with >=95% accuracy
• Excellent Communication skills – to attend Client Calls, Onshore Training etc

Process Skills

• Good and sound knowledge of Capital Market Concepts – preferably US Stock Market
• Expert Knowledge on Processing of Cash Management Transactions of Securities – Receipts, Disbursements, High Value securities processing, Verification, analyzing documents and providing Updates to Brokerage Advisors of their requests.
• Sound knowledge on Review and Verification process of Cash management activities of Advisors
• Knowledge of Handling High value Transactions
• Reports making, Escalation Handling , Process Update sharing
• 100% Accurate work required as Errors will have Financial impacts from Client and their Customer side.

Behavioral Skills

• Strictly US Shift Working Hours – should be flexible to do Over Time duty if required.
• Punctual and adherence to attendance and Leaves
• To report to Team Lead and follow the Instructions and the HR Policies as per Company

Certification

• Education: 12 + 3 Degree Education is mandatory – B Com, BBA and BBM Graduates preferred, however Candidate with good work experience (similar BPO field and domain) but with other Specialization will also be looked into.
• Additional Certification on Stock Market Subjects is added advantage.
• No Engineering / Tech Graduates

Experience Requirements

• Candidate should have minimum 2 to 3 years work experience in similar BPO field – preferable from Banking and Capital Market Domain (primary preference)
• Should have handled Cash management Processing in previous organization.

Expected Competencies

• Interpersonal Effectiveness: Candidate should be a team player and demonstrate required aptitude and attitude towards work and the Team.
• Service Orientation: Candidate should be Customer Centric and committed to deliver the best to Customers and the Business.