Area Manager-Back-End/ Data Entry -Complex Transaction Processing

EXL Talent Acquisition Team; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

EXL Talent Acquisition Team in India seeks an Area Manager-Back-End/Data Entry to lead complex transaction processing. You will drive attrition reduction, employee satisfaction, and productivity through on-floor strategies and regular appraisals.

You should have 9–12 years of experience, with 4+ years in team management and hands-on automation knowledge (RPA/Gen AI). The role focuses on process excellence, client coordination, and compliance in a BPO environment.

Qualifications

• Any Graduate
• 10+ years of experience with 4+ years in managing teams
• Should have handled a span of 40+
• Efficient and have knowledge on automation (RPA/Gen AI)

Responsibilities

• Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.
• Documented monthly performance review of Agents and Assistant Managers.
• Execute quarterly and annual appraisals of Agents and Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters. Mentor Agents and AM
• Drive reward and recognition activity on the floor. Get participation and create enthusiasm.
• Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process.
• Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
• Stay in touch with the Client at the Process Owner level on a daily basis to review progress.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.

Skills

People management

Leadership

Team communication

Automation knowledge

Education

Any Graduate

Tools

RPA

Gen AI

Job description

Area Manager-Back-End/ Data Entry -Complex Transaction Processing

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Job Info

• Job Identification 6249
• Posting Date 01/15/2026, 11:00 AM
• Job Role Back-End/ Data Entry -Complex Transaction Processing
• Experience (In Years) 9-12

Job Description

Looking for a Manager Ops, who should be able to drive:

• Employee Satisfaction , people development and morale
• Attrition within target levels.
• Improvement in quality and productivity.
• Process performance – as per KPIs over the month.
• Customer Satisfaction.

Responsibilities

Responsibilities:

• Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.
• Documented monthly performance review of Agents and Assistant Managers.
• Execute quarterly and annual appraisals of Agents and Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters. Mentor Agents and AM
• Drive reward and recognition activity on the floor. Get participation and create enthusiasm.
• Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process.
• Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
• Stay in touch with the Client at the Process Owner level on a daily basis to review progress.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.

Values & Behaviour

• Strong people management and leadership skills.
• Capability to conduct an appraisal discussion and assess different levels of performance and potential.
• Capability to communicate with large teams.
• Process Excellence Methodology.
• Appreciation of the domain needs of the process and its key drivers.
• Reasonable level of business perspective regarding the internal functioning of BPO/EXL.
  Good networking capability and Client facing skills.

Qualifications

Any Graduate

10+ years of experience with 4+ years in managing teams

Should have handled a span of 40+

Efficient and have knowledge on automation (RPA/Gen AI)