Training Specialist

Expert Panel; Delhi; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

High ownership impact

Growth-oriented environment

Competitive compensation

Job summary

Expert Panel is seeking a Trainer/Training Specialist to lead end-to-end training and quality initiatives for our Sales and Client Servicing teams. The role reports to the Training Manager and focuses on building capabilities to improve customer experience.

The candidate will design programs, conduct sessions, and collaborate with cross-functional teams to drive measurable improvements in training impact and service quality. This is a dynamic, growth-oriented opportunity.

Qualifications

• 1–3 years of experience in training, quality, or learning & development roles.
• Prior experience training sales and/or client servicing teams (B2C/B2B).
• Strong understanding of sales processes, customer lifecycle, and service excellence.
• Excellent communication, presentation, and coaching skills.

Responsibilities

• Design, implement, and continuously improve training programs for Sales and Client Servicing Associates.
• Develop onboarding, refresher, and advanced training modules.
• Define quality benchmarks and monitor performance for sales and client servicing interactions.
• Partner with Sales, Operations, HR, and Compliance to ensure training effectiveness.

Skills

Communication skills

Presentation skills

Coaching skills

Analytical mindset

Job description

We are looking for a Trainer/Training Specialist to lead end-to-end training and quality initiatives for our Sales and Client Servicing teams. You will report directly to the Training Manager.

Role: Trainer/ Training Specialist

Key Responsibilities

Training & Capability Building

• Design, implement, and continuously improve training programs for Sales and Client Servicing Associates
• Develop structured onboarding, refresher, and advanced training modules
• Ensure training content is aligned with business goals, compliance, and customer experience standards
• Conduct regular training sessions, workshops, and certification programs

Quality & Performance Management

• Define and monitor quality benchmarks for sales and client servicing interactions
• Work closely with operations and leadership to identify skill gaps and performance issues
• Drive measurable improvements in conversion, customer satisfaction, and compliance
• Implement feedback loops and coaching frameworks based on quality insights

Stakeholder Collaboration

• Partner with Sales, Operations, HR, and Compliance teams to ensure training effectiveness
• Support leadership with data-driven insights on training impact and quality outcomes
• Assist in change management initiatives related to processes, products, or systems

Required Qualifications & Skills

• 1–3 years of experience in training, quality, or learning & development roles
• Prior experience training sales and/or client servicing teams (B2C/B2B)
• Strong understanding of sales processes, customer lifecycle, and service excellence
• Excellent communication, presentation, and coaching skills
• Strong analytical mindset with the ability to track and report training impact

What We Offer

• High ownership and direct impact on business performance
• Fast-paced, growth-oriented work environment
• Competitive compensation and growth opportunities