Training Manager

Wagh Bakri; Mumbai; On-site; INR 350,000 - 650,000; Full time

Job summary

Wagh Bakri in Mumbai seeks an experienced Training Specialist to design and deliver retail and customer service training across store teams. You will collaborate with department managers to identify needs, develop engaging materials, conduct on‑the‑job sessions, and evaluate training impact, with intercity travel as required.

Strong communication, public speaking, and time-management skills are essential. The role offers exposure to diverse customer service environments and requires a proactive

Qualifications

• 3+ years of experience in providing training in a retail or customer service environment.
• Experience in training department at a QSR chain or luxury hotel.
• Graduate or Diploma from a reputed Hotel Management Institute.

Responsibilities

• Work closely with department managers to identify specific training needs for their teams and develop targeted training plans
• Conduct on-the-job training sessions for new and existing employees, using a variety of training methods such as classroom instruction, demonstrations, and hands-on activities
• Evaluate the effectiveness of training sessions and adjust the training program as needed
• Develop and maintain training materials, including presentations, manuals, and e-learning modules

Skills

Public speaking

Communication

Interpersonal skills

Time management

Education

Hotel Management (Graduate/Diploma)

Job description

Requirements:

3+ years of experience in providing training in a retail or customer service environment

Worked in training department at a QSR chain/Luxury hotel

Role & responsibilities:

• Work closely with department managers to identify specific training needs for their teams and develop targeted training plans
• Conduct on-the-job training sessions for new and existing employees, using a variety of training methods such as classroom instruction, demonstrations, and hands-on activities
• Evaluate the effectiveness of training sessions and adjust the training program as needed
• Develop and maintain training materials, including presentations, manuals, and e-learning modules

Preferred candidate profile:

Graduate/Diploma from a reputed Hotel Management Institute

• Thrives in fast-paced environment and ready for intra city travel
• Confident public speaker
• Excellent communication and interpersonal skills, with the ability to work effectively with a diverse group of employees.
• Strong organizational and time management skills.
• Knowledge of retail industry practices and trends.