Retail Training Manager- Kolkata

APAC Talent Attraction

Kolkata District

On-site

INR 600,000 - 900,000

Full time

14 days+

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Job summary

A leading training solutions firm in Kolkata seeks experienced trainers for retail training delivery. The role emphasizes maintaining quality and consistency in training sessions while working closely with the zonal business team. Candidates should have 5 to 6 years of experience, with 2-3 years specifically in retail training, particularly from the Jewelry, Fashion, or apparel sectors. Strong communication skills, a customer-focused approach, and the ability to provide effective training are essential for this role. Extensive travel is required across India.

Qualifications

5 to 6 years of overall experience, with 2-3 years in retail training.
Candidates must be from the Jewelry/Fashion/apparel domain.
Excellent verbal communication in English and local language.
Max age limit-32.
Need trainers from the Jewelry/Fashion/apparel domain only.
High on confidence/energy levels.
Excellent communication in Verbal English/local language.
Extensive traveling is required/Pan India.

Responsibilities

Ensure quality delivery and manage KPIs.
Execute 24 training man-days every month.
Share post-training reports within 24 hours.
Execute 24 Training Man Days every month.
Create Daily Reporting in the Training Portal.
Focus on working with individuals to enhance performance.
Post Training reports shared within 24 hours of batch completion.
Share Market Challenges regularly.
Keep updated with latest Products, Processes.
Ensure effective & Quality Training Delivery for every program.
Trainer Audit Score to be >=4.0/5.
Map Productivity of trained Sales Role holder and measure impact.

Skills

Retail training

Effective training delivery

Communication in English

Data analytical skills

Customer focus

Job description

One of the most admiring learning solutions companies in India and Africa, providing end to end new age learning solutions to 400+ Corporate clients across this region.

We have over 3,000 learning and development specialists and their domain expertise in across 21 industry verticals.

In terms of accolades, we have one Brandon Hall Gold Award for best unique sales training program in 2021, we are one of top 11 among India's great places to work in, 2019.

Job Description

The Role is developed to serve the client with various Products & Skill set training delivery. This role, working closely with Zonal business team, is accountable for ensuring that Quality delivery and self KPIs are managed and improved. Identify critical opportunities for improvement within the various parts of the organization, and enable addressing the same. Be the custodian of the customer, within the organization, in terms of facilitating action on VoC to enhance customer experience.

Should be aligned with the Zone and have strong relationship with the stake holders at the zone
Create Pre Journey plan in consent with the Stake holders
Work on the Identified stores and increase the productivity as compared to previous month
Should execute 24 Training Man Days every month
Create Daily Reporting in the Training Portal
Focus on working with Individual to enhance performance.
Post Training reports to be shared within 24 hours of the batch completion
Market Challenges to be shared regularly
To keep oneself updated with the latest Products, Processes
To have effective & Quality Training Delivery for every single training program
Trainer Audit Score to be >=4.0 out of 5
Mapping Productivity of the Trained Sales Role holder and measuring the Impact

Qualifications