Training Manager

TP; Chennai; In loco; INR 300.000 - 420.000; Tempo pieno

Descrizione del lavoro

TP is seeking an experienced Training Consultant to develop and execute comprehensive training strategies aligned with business objectives and customer experience goals in Chennai. You will design, deliver and manage onboarding, process training, refresher sessions, and leadership development programs for customer service teams.

You will deliver instructor-led, virtual and blended programs while keeping content updated with banking regulations (KYC, AML, GDPR) and product changes.

Mansioni

• Develop and execute comprehensive training strategies aligned with business objectives and customer experience goals.
• Design, facilitate, and manage new hire training, process training, refresher training, and leadership development programs.
• Deliver instructor-led, virtual, and blended learning programs for customer service representatives and team leaders.
• Ensure training content remains updated with banking regulations, policies, products, and process changes.
• Conduct Training Needs Analysis (TNA) through performance metrics, quality scores, customer feedback, and stakeholder discussions.
• Identify skill gaps and create targeted training interventions to improve performance.
• Collaborate with Operations and Quality teams to develop improvement plans based on business requirements.
• Deliver training on international banking products and services, including: Retail Banking; Credit Cards; Loans & Mortgages; Digital Banking; Fraud Prevention; Payment Processing; Dispute Management.
• Ensure adherence to regulatory and compliance requirements, including KYC, AML, GDPR, and customer data protection standards.

Descrizione del lavoro

Role & responsibilities

• Develop and execute comprehensive training strategies aligned with business objectives and customer experience goals.
• Design, facilitate, and manage new hire training, process training, refresher training, and leadership development programs.
• Deliver instructor-led, virtual, and blended learning programs for customer service representatives and team leaders.
• Ensure training content remains updated with banking regulations, policies, products, and process changes.
• Conduct Training Needs Analysis (TNA) through performance metrics, quality scores, customer feedback, and stakeholder discussions.
• Identify skill gaps and create targeted training interventions to improve performance.
• Collaborate with Operations and Quality teams to develop improvement plans based on business requirements.
• Deliver training on international banking products and services, including:
• Retail Banking
• Credit Cards
• Loans & Mortgages
• Digital Banking
• Fraud Prevention
• Payment Processing
• Dispute Management
• Ensure adherence to regulatory and compliance requirements, including KYC, AML, GDPR, and customer data protection standards.

Preferred candidate profile

Candidate with 60days notice period can apply