Training Manager - International Banking Operations

Datamark Bpo Service; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Datamark Bpo Service in Chennai seeks an experienced Banking Operations Trainer to deliver end-to-end training, onboarding, and continuous learning for international banking teams. The role requires deep domain expertise in multiple banking verticals and the ability to train large teams while ensuring operational readiness.

The candidate will design content, SOPs, and assessments, conduct induction sessions, and drive certification programs. Flexibility to work across global shifts is expected.

Qualifications

• Candidates should have strong knowledge of end-to-end banking processes.
• Experience in designing training content and delivering sessions.
• Familiarity with learning management systems and assessments.
• Proven stakeholder management and team leadership abilities.

Responsibilities

• Deliver training programs for Banking Operations employees.
• Design and update training content, SOPs, process documents and assessments.
• Conduct induction training for new hires.
• Facilitate process certification programs.
• Drive knowledge management initiatives.
• Partner with Operations, Quality and Clients.
• Conduct Training Needs Identification (TNI).
• Support process transitions and new project migrations.
• Track training effectiveness and certification scores.
• Coach floor employees to improve productivity and quality.

Skills

End-to-End Banking Process Knowledge

Training Delivery

Content Development

Learning Management Systems

Stakeholder Management

Excellent Communication Skills

Process Transition Experience

Team Management

Job description

Position:

Assistant Manager / Manager - Banking Operations Trainer

Location:

Chennai

Shift:

Candidate should be flexible to work in global shifts.

Experience:

8+ Years

Role Overview:

We are seeking an experienced Banking Operations Trainer responsible for delivering end-to-end process training, refreshers, onboarding programs, and continuous learning initiatives for international banking operations teams.

The ideal candidate should possess strong domain expertise in one or more banking verticals with the ability to train large teams and drive operational readiness.

Key Responsibilities

• Deliver training programs for Banking Operations employees
• Design and update training content, SOPs, process documents and assessments
• Conduct induction training for new hires
• Facilitate process certification programs
• Drive knowledge management initiatives
• Partner closely with Operations, Quality and Clients
• Conduct TNI (Training Need Identification)
• Support process transitions and new project migrations
• Track training effectiveness and certification scores
• Coach floor employees to improve productivity and quality

Preferred Banking Domain Experience

Candidates with experience in any of the following domains are encouraged to apply:

• KYC
• AML
• CDD
• EDD
• Transaction Monitoring
• Mortgage Operations
• Retail Banking
• Commercial Banking
• Corporate Banking
• Lending Operations
• Loan Servicing
• Trade Finance
• Payments & SWIFT
• Reconciliation
• Fund Accounting
• Custody Operations
• Securities Operations
• Capital Markets
• Wealth Management
• Investment Banking Operations

Desired Skills

• End-to-End Banking Process Knowledge
• Training Delivery
• Content Development
• Learning Management Systems
• Stakeholder Management
• Excellent Communication Skills
• Process Transition Experience
• Team Management'