Training Head

Lifenity Health; Mumbai City; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Lifenity Health in India is seeking a Training Head to lead training and capability development across centres. You will shape the Patient Journey training, SOPs, and system usage to ensure high service standards.

You will design annual training plans, develop content, and oversee onboarding, assessments, and certifications while coordinating with Operations, Medical, HR and Quality to close skill gaps.

Qualifications

• Graduate/Postgraduate in HR, Training & Development, Healthcare Management, Operations or relevant field.
• Relevant experience in healthcare training, L&D, hospital operations or large workforce training, preferably in a leadership role.

Responsibilities

• Develop the overall training strategy and annual training plan based on business, role and capability requirements.
• Design and deliver training on the Patient Journey, centre operations, SOPs and service processes.
• Conduct induction and onboarding programmes for new employees and role-specific refresher training.
• Identify Training Needs (TNA) through performance gaps, operational feedback, audits and business requirements.
• Develop training content, SOP-based modules, learning materials, assessments and certification programmes.
• Conduct training on healthcare systems, digital tools, patient handling, customer service and behavioural skills as required by the role.
• Assess learning effectiveness through tests, certification, feedback, observations and post-training performance.
• Work with Operations, Medical, HR, Quality and other functions to address skill and performance gaps.
• Maintain training records, attendance, certification status, training MIS and effectiveness reports.
• Ensure mandatory training and compliance-related learning are completed within defined timelines.
• Develop trainers/functional SMEs and support a consistent training approach across clusters and centres.
• Manage the training calendar, resources and approved training budget.
• Continuously review training outcomes and improve programmes based on operational and performance requirements.

Skills

Training & Capability Development

Training Needs Analysis

Content & Module Development

Facilitation & Presentation

Assessment & Certification

Healthcare Operations Training

Training MIS & Effectiveness

Stakeholder Management

Education

Graduate/Postgraduate in HR, Training & Development, Healthcare Management

Job description

JOB DESCRIPTION TRAINING HEAD

Position Details

• Designation: Training Head
• Department: Learning & Development / Healthcare Operations
• Location: Central / Clusters / Centres
• Reporting To: Project Head
• Employment Type: Full-Time

Job Purpose

To lead training and capability development for teams, ensuring employees understand the Patient Journey, operational processes, SOPs, systems and required service standards.

Key Responsibilities

• Develop the overall training strategy and annual training plan based on business, role and capability requirements.
• Design and deliver training on the Patient Journey, Care Coordinator responsibilities, centre operations, clinical coordination, SOPs and service processes.
• Conduct induction and onboarding programmes for new employees and role-specific refresher training.
• Identify Training Needs (TNA) through performance gaps, operational feedback, audits and business requirements.
• Develop training content, SOP-based modules, learning materials, assessments and certification programmes.
• Conduct training on healthcare systems, digital tools, patient handling, customer service and behavioural skills as required by the role.
• Assess learning effectiveness through tests, certification, feedback, observations and post-training performance.
• Work with Operations, Medical, HR, Quality and other functions to address skill and performance gaps.
• Maintain training records, attendance, certification status, training MIS and effectiveness reports.
• Ensure mandatory training and compliance-related learning are completed within defined timelines.
• Develop trainers/functional SMEs and support a consistent training approach across clusters and centres.
• Manage the training calendar, resources and approved training budget.
• Continuously review training outcomes and improve programmes based on operational and performance requirements.

Qualification & Experience

• Graduate/Postgraduate in HR, Training & Development, Healthcare Management, Operations or relevant field.
• Relevant experience in healthcare training, L&D, hospital operations or large workforce training, preferably in a leadership role.

Key Skills

• Training & Capability Development
• Training Needs Analysis
• Content & Module Development
• Facilitation & Presentation
• Assessment & Certification
• Healthcare Operations Training
• Training MIS & Effectiveness
• Stakeholder Management