Training Head - Mumbai, Lower Parel

Lifenity Health; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Lifenity Health in Mumbai is seeking a senior Training & Development professional to lead the design and execution of the organization’s training strategy. You will align programs with business goals, develop annual plans and create SOP-based modules to support patient care, centre operations and clinical coordination.

You will deliver onboarding, assess learning outcomes, manage training records and budgets, and collaborate with Operations, Medical, HR and Quality to close skill gaps.

Qualifications

• Graduate/Postgraduate in HR, Training & Development, Healthcare Management, Operations or relevant field.
• Relevant experience in healthcare training, L&D, hospital operations or large workforce training, preferably in a leadership role.

Responsibilities

• Develop the overall training strategy and annual training plan based on business, role and capability requirements.
• Design and deliver training on the Patient Journey, Care Coordinator responsibilities, centre operations, clinical coordination, SOPs and service processes.
• Conduct induction and onboarding programmes for new employees and role-specific refresher training.
• Identify Training Needs (TNA) through performance gaps, operational feedback, audits and business requirements.
• Develop training content, SOP-based modules, learning materials, assessments and certification programmes.
• Conduct training on healthcare systems, digital tools, patient handling, customer service and behavioural skills as required by the role.
• Assess learning effectiveness through tests, certification, feedback, observations and post-training performance.
• Work with Operations, Medical, HR, Quality and other functions to address skill and performance gaps.
• Maintain training records, attendance, certification status, training MIS and effectiveness reports.
• Ensure mandatory training and compliance-related learning are completed within defined timelines.
• Develop trainers/functional SMEs and support a consistent training approach across clusters and centres.
• Manage the training calendar, resources and approved training budget.
• Continuously review training outcomes and improve programmes based on operational and performance requirements.

Skills

Training Strategy

TNA

Content Development

Facilitation

Presentation

Assessment

Certification

Healthcare Operations

Education

HR/Training

Healthcare Management

Job description

Key Responsibilities:

• Develop the overall training strategy and annual training plan based on business, role and capability requirements.
• Design and deliver training on the Patient Journey, Care Coordinator responsibilities, centre operations, clinical coordination, SOPs and service processes.
• Conduct induction and onboarding programmes for new employees and role-specific refresher training.
• Identify Training Needs (TNA) through performance gaps, operational feedback, audits and business requirements.
• Develop training content, SOP-based modules, learning materials, assessments and certification programmes.
• Conduct training on healthcare systems, digital tools, patient handling, customer service and behavioural skills as required by the role.
• Assess learning effectiveness through tests, certification, feedback, observations and post-training performance.
• Work with Operations, Medical, HR, Quality and other functions to address skill and performance gaps.
• Maintain training records, attendance, certification status, training MIS and effectiveness reports.
• Ensure mandatory training and compliance-related learning are completed within defined timelines.
• Develop trainers/functional SMEs and support a consistent training approach across clusters and centres.
• Manage the training calendar, resources and approved training budget.
• Continuously review training outcomes and improve programmes based on operational and performance requirements.

Qualification & Experience:

• Graduate/Postgraduate in HR, Training & Development, Healthcare Management, Operations or relevant field.
• Relevant experience in healthcare training, L&D, hospital operations or large workforce training, preferably in a leadership role.

Key Skills:

• Training & Capability Development
• Training Needs Analysis
• Content & Module Development
• Facilitation & Presentation
• Assessment & Certification
• Healthcare Operations Training
• Training MIS & Effectiveness
• Stakeholder Management