Head of Learning and Development

OTP TalenAqua Private Limited; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A healthcare organization in Hyderabad seeks a Director for L&D – Operations Training. This role involves designing and managing training programs for operational staff, ensuring seamless operations during leaves, and implementing a training strategy. The ideal candidate will have 5–8 years of experience in L&D or Operations Training, preferably in healthcare or hospitality. Responsibilities include collaborating with department heads and maintaining a surplus staff pool for quick deployment. Full-time position offers a dynamic working environment.

Qualifications

• 5–8 years in L&D or Operations Training, preferably in healthcare or hospitality.
• Strong knowledge of training design and adult learning principles.
• Expertise in workforce planning and resource management.

Responsibilities

• Collaborate with department heads to identify skill gaps.
• Develop onboarding and refresher training programs for operational staff.
• Maintain surplus staff pool and implement cross-training.

Skills

Training design knowledge

Workforce planning

Excellent communication

Stakeholder management

Familiarity with LMS

Education

MBA in HR/Operations or Postgraduate in Organizational Development

Job description

L&D – Operations Training & Workforce Planning

Design, implement, and manage continuous training programs for ground-level operational staff (reception, housekeeping, admin, patient services, etc.) and maintain a bench resource strategy to ensure seamless operations during leaves or peak demand.

Key Responsibilities:

• Training Needs Analysis: Collaborate with department heads to identify skill gaps and create role-specific training modules.
• Program Design & Delivery: Develop onboarding and refresher training programs for operational staff across all hospital branches.
• Bench Resource Planning: Maintain surplus staff pool and implement cross-training for flexibility and quick deployment.
• Standardization: Ensure uniform service quality and process adherence across all hospitals.
• Technology Integration: Implement and manage an LMS (Learning Management System) for tracking training progress and compliance.
• Performance Monitoring: Evaluate training effectiveness and resource utilization; report metrics to senior management.
• Stakeholder Coordination: Work closely with HR, Operations, and Department Heads for scheduling and workforce planning.

Required Qualifications & Skills:

• Education: MBA in HR/Operations or Postgraduate in Organizational Development / L&D specialization.
• Experience: 5–8 years in L&D or Operations Training, preferably in healthcare or hospitality.
• Skills:Strong knowledge of training design and adult learning principles
• Workforce planning and resource management expertise
• Excellent communication and stakeholder management skills
• Familiarity with LMS platforms and digital training tools

Preferred Background:

• Experience in hospital operations or large-scale service organizations
• Exposure to continuous improvement frameworks (Lean, Six Sigma)

Seniority Level

• Director

Employment Type

• Full-time

Job Function

• Public Relations, Customer Service, and Human Resources

Industries

• Hospitals and Health Care, Airlines and Aviation, and Retail Apparel and Fashion