Trainee Process Cosultant-Voice-Mumbai

Sagility Limited; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Sagility Limited, located in Mumbai, is seeking a Trainee Process Consultant to enhance the patient experience through effective claims administration. The role requires exceptional customer interaction skills and the ability to manage client escalations.

Candidates should have a graduate degree, fluency in the required language, and a passion for learning. The position will involve processing claims and maintaining customer satisfaction ratings according to client SLAs.

Qualifications

• 0-1 year of experience in customer service or claims administration.
• Fluent communication skills in required language.
• Passion to learn and commitment to customer satisfaction.

Responsibilities

• Possess basic knowledge of Claims Administration (Voice).
• Process claims and handle incoming/outgoing calls.
• Maintain customer satisfaction ratings based on client SLAs.

Skills

Exceptional customer/ client interaction skills

Ability to manage client escalations

Excellent in usage of MS Excel

Effective communication in English

Education

Any Graduate

Tools

MS Office

MS Excel

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Title

Trainee Process Consultant-Voice-Mumbai

Education

Any Graduate

Experience

0-1 Year

Roles & Responsibilities

• Possess basic knowledge of Claims Administration (Voice)
• Good reasoning and analytical skills
• Able to communicate fluently in the language required for the function/location
• Active listening skills
• Passion to learn
• Influencing skills
• Ability to comprehend the process requirement well
• Processing claims/handling incoming calls/making outgoing calls and take appropriate actions as per the process guidelines.
• Understand the basic professional standards and established procedures, policies before taking action and making decisions.
• Maintain customer satisfaction ratings through TAT and quality standard basis client SLA’s
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
• Input data into the company platform to keep each customer record updated
• Responsible for multiple administrative and customer service layers that includes solving customer issues through review, investigation, adjustment (if necessary), remittance or denial of the claim by utilizing company policies and directing queries to the managerial team when necessary.
• Individuals should have commitment to customer satisfaction and an ability to make quick and accurate decisions.

Mandatory Skills

• Exceptional customer/ client interaction skills
• Ability to manage client escalations
• Experienced in managing client advocacy
• Excellent in usage of MS Excel to compile, collate and summarize

Preferred Skills

• MS office Typing skills & computer skills
• Effective communication in English
• Good analytical skillsComprehending ability

Location

Mumbai, India