Trainee Process Cosultant-Apprentice-Mumbai

Sagility Limited; Thane; On-site; INR 279,000 - 334,800; Full time

Job summary

Sagility Limited seeks a Trainee Process Consultant – Apprentice for its Mumbai office. The role entails processing claims, managing customer communication, and maintaining satisfaction through adherence to quality standards.

Ideal candidates are graduates with strong analytical skills, exceptional client interaction abilities, and proficiency in MS Excel. The position is well-suited for individuals eager to learn and advance in the healthcare domain.

Qualifications

• 0–1 year of experience is required.
• Exceptional customer/client interaction skills are mandatory.
• Ability to manage client escalations and effective communication are preferred.

Responsibilities

• Process claims and handle customer calls as per guidelines.
• Maintain customer satisfaction ratings through quality standards.
• Input data into the company platform for customer records.

Skills

Customer interaction skills

Analytical skills

Communication in English

MS Excel proficiency

Education

Any Graduate

Tools

MS Office

Job description

Overview

Sagility combines industry‑leading technology and transformation‑driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Title

Trainee Process Consultant – Apprentice (Mumbai)

Education

Any Graduate

Experience

0–1 year

Roles & Responsibilities

• Possess basic knowledge of Claims Administration (Voice)
• Good reasoning and analytical skills
• Able to communicate fluently in the required language for the function/location
• Active listening skills
• Passion to learn
• Influencing skills
• Ability to comprehend the process requirement well
• Processing claims/handling incoming calls/making outgoing calls and take appropriate actions as per the process guidelines
• Understand the basic professional standards and established procedures, policies before taking action and making decisions
• Maintain customer satisfaction ratings through TAT and quality standard basis client SLA's
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
• Input data into the company platform to keep each customer record updated
• Responsible for multiple administrative and customer service layers that includes solving customer issues through review, investigation, adjustment (if necessary), remittance or denial of the claim by utilizing company policies and directing queries to the managerial team when necessary
• Commitment to customer satisfaction and an ability to make quick and accurate decisions

Mandatory Skills

• Exceptional customer/client interaction skills
• Ability to manage client escalations
• Experienced in managing client advocacy
• Excellent in usage of MS Excel to compile, collate and summarize

Preferred Skills

• MS Office typing skills & computer skills
• Effective communication in English
• Good analytical skills
• Comprehending ability

Location

Mumbai, India