Trainee Process Cosultant-Campus-Mumbai

Sagility Limited; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Sagility Limited is hiring a Trainee Process Consultant in Mumbai, India. In this role, you will develop skills in claims administration and contribute to improving the overall member experience through various operational activities.

The ideal candidate is a graduate with strong interpersonal and analytical skills. Responsibilities include processing claims, adherence to quality and productivity standards, and working within a team environment.

Qualifications

• 0-1 year experience in a related field.
• Proficiency in technology including computers and software applications.
• Ability to understand basic data and take appropriate action.

Responsibilities

• Possess basic knowledge of Claims Administration – Non Voice.
• Process claims and develop projects according to guidelines.
• Meet assigned productivity goals while adhering to quality standards.

Skills

Exceptional interpersonal skills

Customer service skills

Problem solving skills

Verbal communication

Written communication

Conflict resolution skills

Education

Any Graduate

Tools

MS Office

Job description

Sagility combines industry‑leading technology and transformation‑driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Title

Trainee Process Consultant – Campus – Mumbai

Education & Experience

• Any Graduate
• 0‑1 Year Experience

Roles & Responsibilities

• Possess basic knowledge of Claims Administration – Non Voice
• Good reasoning and analytical skills
• Communicate fluently in the required language
• Active listening skills
• Passion to learn
• Influencing skills
• Ability to comprehend process requirements
• Adhere to attendance and punctuality norms
• Acquire knowledge & skills of related areas of the process
• Processing claims, developing projects, handling calls as per the process guidelines
• Adhere to SLA, understand quality & auditing parameters
• Meeting assigned productivity goals
• Understand and adhere to quality standards
• Meet TAT

Mandatory Skills

• Exceptional interpersonal, customer service, problem solving, verbal & written communication, conflict resolution skills
• Proficiency with necessary technology, including computers, software applications, phone systems, etc.
• Understand basic data and take appropriate action
• Drive individual & team efficiency and productivity through effective metric management
• Coaching, training, motivating employees and evaluating performance
• Strategic leadership & team development toward improved performance
• Delegate and manage workloads and projects across functions
• Problem solve, handle conflict, anticipate issues, troubleshoot, proactively create solutions

Preferred Skills

• MS Office
• Typing skills & computer skills
• Effective communication in English
• Good analytical skills
• Comprehending ability

Location

Mumbai, India