Trainee Process Consultant - Non Voice - Chennai

Sagility Limited; India; Sur place; INR 200 000 - 260 000; Plein temps

Résumé du poste

Sagility Limited in Chennai is seeking a Trainee Process Consultant - Non Voice to support claims processing and service delivery. You will work as part of a team, handle non-voice interactions, and learn core BPM processes.

The role emphasizes basic knowledge of claims administration, strong communication, analytical skills, and the ability to meet SLA and TAT while maintaining attendance and punctuality.

Qualifications

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Ability to understand basic data and take appropriate action.

Responsabilités

• Possess basic knowledge of Claims Administrations - Non Voice
• Good reasoning and analytical skills
• Able to communicate fluently in the language required for the function/location
• Active listening skills
• Passion to learn
• Influencing skills
• Ability to comprehend the process requirement well
• Adhere to attendance and punctuality norms
• Acquiring knowledge & skills of related areas of the process
• Processing claims/developing projects/handling calls as per the process guidelines
• Adhering to the SLA, understanding Quality & Auditing parameters
• Meeting assigned productivity goals
• Understanding and adhering to quality standards
• Meeting TAT

Connaissances

Interpersonal skills

Customer service

Problem-solving

Verbal communication

Written communication

Conflict resolution

Formation

Any Graduate

Outils

MS Office

Typing skills

Computer skills

Description du poste

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of an associate is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.

Job title

Trainee Process Consultant - Non Voice - Chennai

Education

Any Graduate

Experience

0-1 Year

Roles & Responsibilities

• Possess basic knowledge of Claims Administrations - Non Voice
• Good reasoning and analytical skills
• Able to communicate fluently in the language required for the function/location
• Active listening skills
• Passion to learn
• Influencing skills
• Ability to comprehend the process requirement well
• Adhere to attendance and punctuality norms
• Acquiring knowledge & skills of related areas of the process
• Processing claims/developing projects/handling calls as per the process guidelines
• Adhering to the SLA, understanding Quality & Auditing parameters
• Meeting assigned productivity goals
• Understanding and adhering to quality standards
• Meeting TAT

Mandatory Skills

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Ability to understand basic data and take appropriate action.
• Ability to drive individual and team efficiency and productivity through effective and efficient metric management.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Ability to strategically lead and develop team towards improved performance.
• Ability to delegate and manage work loads and projects across functions within the organization.
• Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.

Preferred Skills

• MS office Typing skills & computer skills
• Effective communication in English
• Good analytical skills
• Comprehending ability

Location

ChennaiIndia

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.