Trainee Process Consultant

Sagility Limited; Indor; On-site; INR 223,200 - 334,800; Full time

Job summary

Sagility Limited is hiring a Trainee Process Consultant in Indore, requiring candidates who are graduates with strong analytical and communication skills. The role focuses on processing claims and meeting productivity goals while adhering to quality standards.

Successful candidates will be passionate learners, possess basic knowledge in Claims Administrations, and showcase exceptional customer service abilities. Join a company with a global presence and a workforce of over 25,000 employees.

Qualifications

• 0-1 year of experience preferred in a similar field.
• Excellent problem-solving and conflict resolution abilities.
• Ability to comprehend process requirements effectively.

Responsibilities

• Possess basic knowledge of Claims Administrations.
• Process claims as per guidelines.
• Meet assigned productivity goals and quality standards.

Skills

Customer service skills

Analytical skills

Communication skills

Education

Any Graduate

Tools

MS Office

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Title

Trainee Process Consultant

Education

Any Graduate

Experience

0-1 Year

Roles & Responsibilities

• Possess basic knowledge of Claims Administrations – Non Voice
• Good reasoning and analytical skills
• Able to communicate fluently in the language required for the function/location
• Active listening skills
• Passion to learn
• Influencing skills
• Ability to comprehend the process requirement well
• Adhere to attendance and punctuality norms
• Acquiring knowledge & skills of related areas of the process
• Processing claims/developing projects/handling calls as per the process guidelines
• Adhering to the SLA, understanding Quality & Auditing parameters
• Meeting assigned productivity goals
• Understanding and adhering to quality standards
• Meeting TAT

Mandatory Skills

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Ability to understand basic data and take appropriate action.
• Ability to drive individual and team efficiency and productivity through effective and efficient metric management.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Ability to strategically lead and develop team towards improved performance.
• Ability to delegate and manage work loads and projects across functions within the organization.
• Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.

Preferred Skills

• MS office Typing skills & computer skills
• Effective communication in English
• Good analytical skills
• Comprehending ability

Location

Indore, Brilliant Summit, Block -B, Plot no-16 India