Trainee Process Consultant

Sagility Limited; Thane; On-site; INR 300,000 - 400,000; Full time

Job summary

Sagility Limited is looking for a Trainee Process Consultant in Mumbai, Maharashtra. The role requires any graduate with 0-1 year of experience and involves processing claims, handling calls, and meeting various productivity goals.

The ideal candidate should possess exceptional interpersonal skills, analytical abilities, and effective communication in English. Candidates will be given opportunities to develop both personally and professionally while contributing to a fast-paced environment.

Qualifications

• 0-1 year of experience in relevant fields.
• Ability to understand basic data and take appropriate action.
• Fluency in communication as required for the function/location.

Responsibilities

• Process claims and handle calls as per guidelines.
• Meet assigned productivity goals and SLAs.
• Understand quality standards and adhere to them.

Skills

Interpersonal skills

Customer service

Problem solving

Verbal communication

Written communication

Conflict resolution

Analytical skills

Education

Any Graduate

Tools

MS Office

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Title

Trainee Process Consultant

Education and Experience

Any Graduate

0-1 Year

Responsibilities

• Possess basic knowledge of Claims Administrations - Non Voice
• Good reasoning and analytical skills
• Communicate fluently in the language required for the function/location
• Active listening skills
• Passion to learn
• Influencing skills
• Ability to comprehend process requirements
• Adhere to attendance and punctuality norms
• Acquire knowledge & skills of related areas of the process
• Process claims, develop projects, and handle calls as per the process guidelines
• Adhere to SLA, understand quality & auditing parameters
• Meet assigned productivity goals
• Understand and adhere to quality standards
• Meet TAT

Mandatory Skills

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
• Proficiency with necessary technology, including computers, software applications, phone systems
• Ability to understand basic data and take appropriate action
• Drive individual and team efficiency and productivity through effective metric management
• Coach, train, and motivate employees and evaluate performance
• Strategically lead and develop team towards improved performance
• Delegate and manage workloads and projects across functions within the organization
• Problem solve, handle conflict, anticipate issues, troubleshoot problems, and proactively institute creative solutions

Preferred Skills

• MS Office
• Typing skills & computer skills
• Effective communication in English
• Good analytical skills
• Comprehending ability

Location

Mumbai