Trainee Process Consultant

Sagility Limited; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Sagility Limited is looking for a Trainee Process Consultant in Bengaluru. The suitable candidate will possess basic knowledge of Claims Administrations and strong analytical and reasoning skills. This role is ideal for graduates eager to learn with a passion for enhancing the member experience.

The position involves processing claims, adhering to quality standards, and meeting productivity goals. Candidates are expected to have excellent communication skills and a proficiency in MS Office.

Qualifications

• Fresh graduate with 0-1 years of experience.
• Ability to communicate fluently in the required language.
• Proficiency in using necessary technology and computers.

Responsibilities

• Process claims as per guidelines.
• Adhere to attendance and punctuality norms.
• Meet assigned productivity goals.

Skills

Interpersonal skills

Customer service

Problem-solving

Verbal communication

Written communication

Conflict resolution

Analytical skills

Education

Any Graduate

Tools

MS Office

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title: Trainee Process Consultant

Education: Any Graduate

Experience: 0-1 Year

Roles & Responsibilities

• Possess basic knowledge of Claims Administrations - Non Voice
• Good reasoning and analytical skills
• Able to communicate fluently in the language required for the function/location
• Active listening skills
• Passion to learn
• Influencing skills
• Ability to comprehend the process requirement well
• Adhere to attendance and punctuality norms
• Acquiring knowledge & skills of related areas of the process
• Processing claims/developing projects/handling calls as per the process guidelines
• Adhering to the SLA, understanding Quality & Auditing parameters
• Meeting assigned productivity goals
• Understanding and adhering to quality standards
• Meeting TAT

Mandatory Skills

• Exceptional interpersonal, customer service, problem‑solving, verbal and written communication, and conflict resolution skills.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Ability to understand basic data and take appropriate action.
• Ability to drive individual and team efficiency and productivity through effective and efficient metric management.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Ability to strategically lead and develop team towards improved performance.
• Ability to delegate and manage work loads and projects across functions within the organization.
• Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.

Preferred Skills

• MS office typing skills & computer skills
• Effective communication in English
• Good analytical skills
• Comprehending ability

Location: BLR, Surya Wave Building, India