Trainee Process Consultant - Non Voice

Sagility Limited; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Sagility Limited is looking for a Trainee Process Consultant - Non Voice in Bengaluru, India. This role involves processing claims and developing projects while adhering to productivity and quality standards. Ideal candidates should possess strong problem-solving and communication skills.

Graduates with little to no experience are encouraged to apply, especially those proficient with MS Office and who have a keen interest in learning and development.

Qualifications

• Exceptional interpersonal, customer service, and conflict resolution skills.
• Proficient with necessary technology and software applications.
• Ability to problem solve and handle conflict effectively.

Responsibilities

• Process claims and develop projects as per guidelines.
• Meet assigned productivity goals and quality standards.
• Adhere to attendance and punctuality norms.

Skills

Interpersonal Skills

Customer Service

Problem-Solving

Verbal Communication

Written Communication

Conflict Resolution

Analytical Skills

Typing Skills

Education

Any Graduate

Tools

MS Office

Job description

Overview

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Title

Trainee Process Consultant - Non Voice

Responsibilities

• Possess basic knowledge of Claims Administrations - Non Voice
• Good reasoning and analytical skills
• Able to communicate fluently in the language required for the function/location
• Active listening skills
• Passion to learn
• Influencing skills
• Ability to comprehend the process requirement well
• Adhere to attendance and punctuality norms
• Acquiring knowledge & skills of related areas of the process
• Processing claims/developing projects/handling calls as per the process guidelines
• Adhering to the SLA, understanding Quality & Auditing parameters
• Meeting assigned productivity goals
• Understanding and adhering to quality standards
• Meeting TAT

Qualifications

• Education: Any Graduate
• Experience: 0–1 Year

Mandatory Skills

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Ability to understand basic data and take appropriate action
• Ability to drive individual and team efficiency and productivity through effective and efficient metric management
• Ability to coach, train, and motivate employees and evaluate their performance
• Ability to strategically lead and develop team towards improved performance
• Ability to delegate and manage workloads and projects across functions within the organization
• Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions

Preferred Skills

• MS Office
• Typing skills & computer skills
• Effective communication in English
• Good analytical skills
• Comprehending ability

Location

BLR, SEZ Global Village Twr F - 9F India