Trainee Process Consultant

Sagility Limited; India; On-site; INR 167,000 - 279,000; Full time

Job summary

Sagility Limited seeks a Trainee Process Consultant in Chennai, India. Education: Any Graduate. Experience: 0-1 year. You will learn to process claims, handle non-voice functions, and participate in process improvements under guidance.

The role emphasizes learning, strong communication, active listening, and adherence to SLAs and attendance norms. Opportunity to grow in a healthcare BPM environment.

Qualifications

• Possess basic knowledge of Claims Administrations - Non Voice.
• Strong reasoning and analytical skills.
• Able to communicate fluently in the language required for the function/location.
• Active listening skills and willingness to learn.
• Adhere to attendance and punctuality norms and meet SLAs.

Responsibilities

• Process claims and assist in developing projects as per process guidelines.
• Handle calls and follow process-based procedures.
• Meet assigned productivity goals and adhere to TAT targets.
• Ensure quality standards and auditing parameters are followed.
• Collaborate with team to improve efficiency and performance.
• Learn related areas of the process to broaden skill set.
• Participate in training and coaching of peers where needed.

Skills

Interpersonal skills

Customer service

Problem solving

Verbal & written communication

Conflict resolution

Technology proficiency

Data interpretation

Team coaching

Performance evaluation

Leadership potential

Education

Any Graduate

Tools

MS Office

Typing skills

Computer skills

English communication

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title: Trainee Process Consultant

Education: Any Graduate

Experience: 0-1 Year

Roles & Responsibilities:

• Possess basic knowledge of Claims Administrations - Non Voice
• Good reasoning and analytical skills
• Able to communicate fluently in the language required for the function/location
• Active listening skills
• Passion to learn
• Influencing skills
• Ability to comprehend the process requirement well
• Adhere to attendance and punctuality norms
• Acquiring knowledge & skills of related areas of the process
• Processing claims/developing projects/handling calls as per the process guidelines
• Adhering to the SLA, understanding Quality & Auditing parameters
• Meeting assigned productivity goals
• Understanding and adhering to quality standards
• Meeting TAT

Mandatory Skills:

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Ability to understand basic data and take appropriate action.
• Ability to drive individual and team efficiency and productivity through effective and efficient metric management.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Ability to strategically lead and develop team towards improved performance.
• Ability to delegate and manage work loads and projects across functions within the organization.
• Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.

Preferred Skills:

• MS office
• Typing skills & computer skills
• Effective communication in English
• Good analytical skills
• Comprehending ability

Location: ChennaiIndia