Trainee Process Cosultant-Non-Voice -Coimbatore

Sagility Limited; India; On-site; INR 300,000 - 500,000; Full time

Job summary

Sagility Limited is seeking a Trainee Process Consultant for Non-Voice processes in Coimbatore. This role involves processing claims, handling projects, and adhering to quality standards while meeting productivity goals.

The ideal candidate is an Any Graduate with 0-1 year of experience, possesses good analytical and communication skills, and is willing to learn and adapt in a dynamic environment.

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Qualifications

• 0-1 year of experience in claims administration preferred.
• Ability to fluently communicate in the required language.
• Basic data comprehension skills are necessary.

Responsibilities

• Process claims and develop projects as per guidelines.
• Meet productivity goals and understand quality standards.
• Adhere to attendance and punctuality norms.

Skills

Interpersonal skills

Problem-solving skills

Communication skills

Analytical skills

Customer service skills

Education

Any Graduate

Tools

MS Office

Software applications

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Title

Trainee Process Consultant-Non-Voice – Coimbatore

Education & Experience

Education: Any Graduate.

Experience: 0-1 Year.

Roles & Responsibilities

• Possess basic knowledge of Claims Administrations – Non Voice
• Good reasoning and analytical skills
• Fluently communicate in the language required for the function/location
• Active listening skills
• Passion to learn
• Influencing skills
• Ability to comprehend the process requirement well
• Adhere to attendance and punctuality norms
• Acquire knowledge & skills of related areas of the process
• Process claims/develop projects/handle calls as per the process guidelines
• Adhere to SLA, understand quality & auditing parameters
• Meet assigned productivity goals
• Understand and adhere to quality standards
• Meet TAT

Mandatory Skills

• Exceptional interpersonal, customer service, problem‑solving, verbal & written communication, and conflict-resolution skills.
• Proficiency with necessary technology, including computers, software applications, phone systems, etc.
• Ability to understand basic data and take appropriate action.
• Drive individual and team efficiency & productivity through effective metric management.
• Coach, train, motivate employees and evaluate performance.
• Strategically lead and develop team toward improved performance.
• Delegate and manage workloads & projects across functions.
• Problem‑solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.

Preferred Skills

• MS Office typing & computer skills
• Effective communication in English
• Good analytical skills
• Comprehension ability

Location

CMB, KCT Tech Park – East India