Trainee Process Consultant - Campus - BLR

Sagility Limited; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Sagility Limited is looking for a Trainee Process Consultant in Bengaluru to enhance client satisfaction by implementing action plans.

The candidate should possess strong interpersonal and analytical skills, proficiency in technology, and an eagerness to learn. Responsibilities include processing claims and adhering to quality standards while meeting productivity targets. This entry-level position welcomes fresh graduates.

Qualifications

• Exceptional interpersonal, customer service, problem-solving, and communication skills.
• Ability to understand basic data and take appropriate action.
• Drive individual and team efficiency through metric management.

Responsibilities

• Process claims, develop projects, and handle calls as per process guidelines.
• Meet assigned productivity goals and quality standards.
• Adhere to attendance and punctuality norms.

Skills

Interpersonal skills

Customer service

Problem-solving

Verbal communication

Written communication

Conflict resolution

Analytical skills

Technology proficiency

Education

Any Graduate

Tools

MS Office

Job description

Sagility combines industry‑leading technology and transformation‑driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of a Trainee Process Consultant – Campus – BLR is to contribute to overall team performance and profitability by implementing action plans that improve and maintain client satisfaction.

Responsibilities

• Possess basic knowledge of Claims Administrations – Non Voice
• Good reasoning and analytical skills
• Communicate fluently in the required language
• Active listening skills
• Passion to learn
• Influencing skills
• Comprehend process requirements well
• Adhere to attendance and punctuality norms
• Acquire knowledge and skills of related process areas
• Process claims, develop projects, and handle calls as per process guidelines
• Adhere to SLA, understand Quality and Auditing parameters
• Meet assigned productivity goals
• Understand and adhere to quality standards
• Meet TAT

Mandatory Skills

• Exceptional interpersonal, customer service, problem‑solving, verbal and written communication, conflict resolution skills
• Proficiency with necessary technology, including computers, software applications, and phone systems
• Ability to understand basic data and take appropriate action
• Drive individual and team efficiency and productivity through metric management
• Coach, train, motivate employees and evaluate performance
• Strategically lead and develop the team
• Delegate and manage workloads and projects across functions
• Problem‑solve, handle conflict, anticipate issues, troubleshoot problems, and proactively institute creative solutions

Preferred Skills

• MS Office proficiency
• Typing and computer skills
• Effective communication in English
• Good analytical skills
• Strong comprehension ability

Qualifications

• Education: Any Graduate
• Experience: 0‑1 Year

Location

BLR, Surya Wave Building, India