Process Consultant

Sagility Limited; Indor; On-site; INR 223,200 - 334,800; Full time

Job summary

Sagility Limited seeks a Process Consultant in Indore, India, responsible for processing claims and managing team performance. The ideal candidate will possess 0-1 year of experience and must be a graduate.

The role requires strong interpersonal and problem-solving skills, fluency in the necessary language, and the ability to meet productivity goals while maintaining quality standards.

Candidates proficient in MS Office and capable of coaching others will excel in this position.

Qualifications

• 0-1 year of experience in a relevant field.
• Fluency in required language for communication.
• Proficiency with necessary technology.

Responsibilities

• Process claims and handle calls per guidelines.
• Meet productivity goals and adhere to quality standards.
• Coach and motivate team members.

Skills

Interpersonal skills

Customer service

Problem-solving

Verbal communication

Written communication

Conflict resolution

Analytical skills

Education

Any Graduate

Tools

MS Office

Job description

Sagility combines industry‑leading technology and transformation‑driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Title: Process Consultant

Education: Any Graduate

Experience: 0‑1 Year

Roles & Responsibilities

• Possess basic knowledge of Claims Administrations – Non Voice
• Good reasoning and analytical skills
• Communicate fluently in the language required for the function/location
• Active listening skills
• Passion to learn
• Influencing skills
• Comprehend the process requirement well
• Adhere to attendance and punctuality norms
• Acquire knowledge & skills of related areas of the process
• Process claims/develop projects/handle calls as per the process guidelines
• Adhere to the SLA, understand Quality & Auditing parameters
• Meet assigned productivity goals
• Understand and adhere to quality standards
• Meet TAT

Mandatory Skills

• Exceptional interpersonal, customer service, problem‑solving, verbal and written communication, and conflict resolution skills
• Proficiency with necessary technology, including computers, software applications, phone systems, etc.
• Understand basic data and take appropriate action
• Drive individual and team efficiency and productivity through effective metric management
• Coach, train, and motivate employees and evaluate their performance
• Strategically lead and develop team toward improved performance
• Delegate and manage workloads and projects across functions within the organization
• Problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions

Preferred Skills

• MS Office
• Typing skills & computer skills
• Effective communication in English
• Good analytical skills
• Comprehension ability

Location: Indore, Brilliant Summit, Block‑B, Plot no‑16, India