Trainee Apprenticeship - OSD - Noida

Yes Bank; Dadri; On-site; INR 300,000 - 450,000; Full time

Job summary

Yes Bank is seeking a customer service professional to handle queries, deliver timely resolutions, and maintain professional communication standards. The role emphasizes accuracy in document verification and adherence to guidelines while supporting data entry and service desk activities.

You will coordinate with internal teams to resolve queries, ensure timely closure of issues, and maintain detailed records of interactions.

Qualifications

• Excellent communication and customer service orientation.
• Attention to detail and accuracy in documentation.
• Proficiency with MS Office and basic computer skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer queries and provide timely resolutions.
• Deliver excellent customer service while maintaining professional communication standards.
• Perform document verification activities with accuracy and attention to detail.
• Review, validate, and process customer documents as per defined guidelines.
• Manage service desk requests and ensure timely closure of issues.
• Coordinate with internal teams for query resolution and process completion.
• Maintain accurate records of customer interactions and transactions.
• Support data entry and operational activities.
• Ensure compliance with organizational policies and procedures.

Skills

Verbal and written communication

Customer service orientation

Query resolution

Attention to detail

MS Office proficiency

Problem-solving

Team collaboration

Fast-paced work ability

Tools

MS Office Suite

Job description

Key Responsibilities

• Handle customer queries and provide timely resolutions.
• Deliver excellent customer service while maintaining professional communication standards.
• Perform document verification activities with accuracy and attention to detail.
• Review, validate, and process customer documents as per defined guidelines.
• Manage service desk requests and ensure timely closure of issues.
• Coordinate with internal teams for query resolution and process completion.
• Maintain accurate records of customer interactions and transactions.
• Support data entry and operational activities.
• Ensure compliance with organizational policies and procedures.

Required Skills & Competencies

• Good verbal and written communication skills.
• Strong customer service orientation.
• Ability to resolve customer queries effectively.
• Attention to detail and accuracy in documentation.
• Basic computer proficiency and MS Office knowledge.
• Problem-solving and analytical skills.
• Ability to work in a fast-paced environment.
• Positive attitude and team collaboration skills.