Fresher(IT Service Desk)

ALOIS Solutions; Dadri, Gurugram District; In loco; INR 167.400 - 245.520; Tempo pieno

Vantaggi offerti da questo lavoro

Free onboarding training

Hands-on IT support exposure

Career growth opportunities

Descrizione del lavoro

ALOIS Solutions invites fresh graduates to join as an IT Service Desk Engineer. You will provide Level-1 support via phone, email and chat, and troubleshoot basic Windows hardware and networking issues while logging incidents in the ticketing system.

The role requires 24x7 rotational shifts from the office, with free technical and communication training before onboarding, and offers career growth in IT Infrastructure and Service Desk through hands-on enterprise exposure.

Competenze

• Fresh graduates with good communication skills.
• Basic understanding of Windows OS, hardware, networking, and troubleshooting.
• Willingness to work from the office in 24x7 rotational shifts.
• Strong problem-solving skills and a customer-focused approach.

Mansioni

• Provide Level-1 technical support via Phone, Email, and Chat.
• Troubleshoot basic hardware, software, Windows, and network-related issues.
• Log, categorize, update, and track incidents using the ticketing system.
• Resolve user issues within defined Service Level Agreements (SLAs).
• Escalate unresolved issues to higher-level support teams when required.
• Maintain accurate documentation and work logs.
• Deliver excellent customer service with a focus on First Call Resolution (FCR).
• Adhere to organizational quality, compliance, and information security standards.

Conoscenze

Fresh graduate

Good communication skills

Windows OS basics

Hardware basics

Networking basics

Troubleshooting

Descrizione del lavoro

Job Description

IT Service Desk Engineer (Freshers)

Work Model: 100% Work from Office
Shift: 24x7 Rotational Shifts (5 Days Working with Rotational Week Offs)

About the Role

This is an excellent opportunity for fresh graduates looking to start their career in IT Support. Selected candidates will receive free technical and communication training before onboarding to prepare them for enterprise IT Service Desk responsibilities.

Key Responsibilities

• Provide Level-1 technical support via Phone, Email, and Chat.
• Troubleshoot basic hardware, software, Windows, and network-related issues.
• Log, categorize, update, and track incidents using the ticketing system.
• Resolve user issues within defined Service Level Agreements (SLAs).
• Escalate unresolved issues to higher-level support teams when required.
• Maintain accurate documentation and work logs.
• Deliver excellent customer service with a focus on First Call Resolution (FCR).
• Adhere to organizational quality, compliance, and information security standards.

Eligibility

• Fresh graduates with good communication skills.
• Basic understanding of Windows OS, hardware, networking, and troubleshooting.
• Willingness to work from the office in 24x7 rotational shifts.
• Strong problem-solving skills and a customer-focused approach.

What We Offer

• Free technical and communication training before onboarding.
• Hands-on exposure to enterprise IT support environments.
• Career growth opportunities in IT Infrastructure and Service Desk.

Job Classification

Industry: IT Services & Consulting

Functional Area / Department: IT & Information Security

Role Category: IT Support

Role: IT Support - Other

Employement Type: Contract

Contact Details:

Company: ALOIS Solutions

Location(s): Noida, Gurugram

Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.