Apprenticeship Trainee - Chennai (Ambattur)-

Yes Bank; Zone 7 Ambattur; On-site; INR 240,000 - 420,000; Full time

Job summary

Yes Bank is seeking a Processor - Customer Service to handle queries and ensure timely resolutions, maintain professional communication, and support documentation tasks. The role requires strong communication, customer service orientation, and attention to detail in a fast-paced environment.

You will coordinate with internal teams, review and verify documents, and maintain accurate records while ensuring policy compliance and high service quality.

Qualifications

• Clear spoken and written communication required.
• Strong focus on customer service and issue resolution.
• Meticulous documentation and data accuracy expected.
• Proficient with basic computer tasks and MS Office.
• Good problem-solving and analytical mindset.
• Ability to thrive in a fast-paced team environment.

Responsibilities

• Handle customer queries and provide timely resolutions.
• Deliver excellent customer service while maintaining professional communication standards.
• Perform document verification activities with accuracy and attention to detail.
• Review, validate, and process customer documents as per defined guidelines.
• Manage service desk requests and ensure timely closure of issues.
• Coordinate with internal teams for query resolution and process completion.
• Maintain accurate records of customer interactions and transactions.
• Support data entry and operational activities.
• Ensure compliance with organizational policies and procedures.

Skills

Communication skills

Customer service orientation

Query resolution

Attention to detail

MS Office

Problem solving

Fast-paced work

Team collaboration

Tools

MS Office

Job description

Role & responsibilities

Job Description for Processor - Customer Service.

The following responsibilities and competencies have been proposed for the role:

Key Responsibilities

• Handle customer queries and provide timely resolutions.
• Deliver excellent customer service while maintaining professional communication standards.
• Perform document verification activities with accuracy and attention to detail.
• Review, validate, and process customer documents as per defined guidelines.
• Manage service desk requests and ensure timely closure of issues.
• Coordinate with internal teams for query resolution and process completion.
• Maintain accurate records of customer interactions and transactions.
• Support data entry and operational activities.
• Ensure compliance with organizational policies and procedures.

Required Skills & Competencies

• Good verbal and written communication skills.
• Strong customer service orientation.
• Ability to resolve customer queries effectively.
• Attention to detail and accuracy in documentation.
• Basic computer proficiency and MS Office knowledge.
• Problem-solving and analytical skills.
• Ability to work in a fast-paced environment.
• Positive attitude and team collaboration skills.